NYC may be getting its own Amazon Go store

September 12, 2018

Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.

Kaptivo taps David Hsieh as CEO

August 14, 2018

Kaptivo, a company that transforms analog whiteboards into a digital collaboration tool, has appointed David Hsieh as CEO. Hsieh succeeds co-founder Dr. Nic…

Retailers on a hiring hunt

August 13, 2018

Retailers added 96,000 jobs in the past 12 months and a low unemployment rate, not seen in nearly 50 years, is spurring new hiring strategies such as hiring on…

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

Spokane latest site for an Amazon fulfillment center

August 3, 2018

Amazon already employs more than 50,000 in Washington state and that number will grow by 1,500 due to a new fulfillment center to open in Spokane.

Lowe’s hires on former J.C. Penney leader

August 1, 2018

Lowe's CEO Marvin Ellison, who took on his role at the start of July, has hired Joe McFarland as executive vice president of stores, according to a Bloomberg…

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

Symphony RetailAI taps Todd Michaud to lead retail solutions

July 16, 2018

Todd Michaud is the new president and chief customer officer of the Americas for Symphony RetailAI's Retail Solutions Division.

Sears lays off at corporate offices

July 13, 2018

About 200 employees at Sears' corporate headquarters in Illinois were let go last month, according to CNBC, and three quarters worked at the support center.

Amazon planning to hire big in UK this year

July 2, 2018

Amazon is reportedly planning to hire on 2,500 more workers in the U.K., which would represent a 10 percent workforce boost.

How Target is embracing the human touch to beat the competition

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…

Target expands delivery, boosts wages amidst earnings report criticism

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

Webinar: How and why mobile can boost frontline execution

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Top 5 skills every frontline associate must have

Kevin Nix, CEO and co-founder, Stellar Loyalty, explains why tech-savvy frontline employees must have five specific skills and why retailers must invest in…

Delivering great customer service with a minimal customer support team

Scott Voigt, co-founder and CEO, FullStory, offers up best practices to keep customer support quality high and costs low while delivering a great customer…

Amazon plans to hire on over 120K workers for holiday season

October 18, 2017

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment…

Neiman Marcus reaps customer experience, associate rewards via communication platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…

Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.