Convenience, compassion top consumer wants, reveals survey

August 29, 2019

Today's consumers want convenience, compassionate in-store customer service and happy store associates to engage with when in a retail environment.

Bealls transforming operations with help of Oracle Retail Cloud

August 14, 2019

Retailer Bealls, Inc., which has 500 stores across 15 states, is using the Oracle Retail Cloud to digitally transform operations and improve agility.

A look at 12 myths in the luxury retail industry

August 13, 2019

The luxury retail segment is experiencing a transformation and with that comes a slew of myths, according to research conducted by the Luxury Institute and its…

Private payroll on the upswing yet SMBs having tough time hiring

August 5, 2019

While private payrolls increased by 156,000 jobs last month — beating industry projections — small retailers are having a hard time finding workers.

Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

Modell's tapping Kronos mobile tech to enhance user experience

June 28, 2019

Modell's Sporting Goods is using Kronos Inc.'s Workforce /Dimensions cloud suite, a mobile solution, to enhance the employee experience as well as increase…

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

Need new ideas? Panelists weigh in on stimulating creativity

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel during the Interactive Customer Experience Summit in Dallas offered several ideas that have been used to support innovation in the customer experience…

Webinar to uncover tax credits restaurateurs, retailers often overlook

June 4, 2019

For future-minded restaurant operators working in one of the most competitive businesses in existence today, amidst one of the tightest labor markets in this…

Small businesses see revenue boost ahead, feeling optimistic

May 31, 2019

More than half of small businesses are feeling confident regarding growth this year and expect to enjoy a more robust revenue increase compared to last year.

Building customer loyalty starts with greater workforce visibility

Amanda Nichols, senior manager, retail and hospitality practice group, Kronos, writes that by streamlining store execution retailers can drive higher employee…

Dress Barn to close 650 locations

May 23, 2019

Dressbarn will shutter 650 U.S. stores in a move to bolster its financials.

Lowe’s CEO shares insight on honing employees as a strategic advantage

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lowe's CEO Marvin Ellison made it his mission to create a successful team, which meant spending time with employees and establishing a personal rapport.

Convenience retailer taps Reflexis for workforce management

May 17, 2019

Royal Farms is replacing a legacy and outdated workforce management system with the Reflexis Workforce Scheduler system.

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

Big Lots taps Reflexis tools for workforce management, budgeting

May 6, 2019

Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at…

Big Lots taps Reflexis tech for workforce management, budgeting

May 2, 2019

Big Lots is using the Reflexis Workforce Schedule at its 1,400 retail stores for associate scheduling forecasting and budgeting.

How Albertsons tackled digital transformation to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…

How Kohl's architected its personalization initiative

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…