Stella McCartney stores deploy Proximity app

September 10, 2026

Stella McCartney, a luxury fashion brand based in London, has deployed Proximity to support its clienteling strategy.

Kohl's taps Arianne Parisi as chief customer officer

September 8, 2026

Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since…

The Connected Guest Journey: Arrival to Departure

Connected technology helps hospitality businesses create more seamless, convenient experiences across the guest journey. This blog explores how connected…

Home Depot CEO takes medical leave

August 13, 2026

The Home Depot's CEO, Ted Decker, is taking a temporary medical leave of absence and is expected to return within the next few months.

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first…

Presented by Toshiba Global Commerce Solutions, Inc.

Target deploying attendance tracking system to boost customer experience

July 13, 2026

Target is planning to deploy a point-based store employee attendance tracking system as part of its strategy to boost store operations and customer experience.

Solving retail store associate challenges by eliminating the information gap, cognitive overwhelm, annoying AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A Jumpmind AX Insight study reveals retail store associates are battling more than a few challenges and while technology promises big rewards it isn’t always…

Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…

Kroger chief associate experience officer announces retirement

June 10, 2026

Tim Massa, EVP and chief associate experience officer for Kroger will retire in September.

Target names Jeff England, chief supply chain leader

June 2, 2026

Target has hired Jeff England as executive vice president, chief global supply chain and logistics officer, effective May 31.

Walmart reduces workforce in streamlining operations

May 27, 2026

Walmart has cut 1,000 jobs as part of a streamlining initiative within its operating structure, according to a CNBC report.

Why the best retail technology makes associates more, not less, visible

by Tim McCracken Jr. — Chief Revenue Officer, SOLUM America

The human element isn't something you bolt on through training or policy alone. It's shaped by how the store operates day to day.

Rack Room Shoes names Mike Edwards as CEO

May 11, 2026

Rack Room Shoes has named Mike Edwards as CEO following the retirement of Mark Lardie who led the footwear retailer for 14 years.

Mobility at the forefront: How mobile POS is redefining specialty retail

Mobile POS is reshaping specialty retail at the moment of decision. Retailers are equipping associates to assist customers, complete transactions anywhere in…

Levi Strauss & Co. CFO/CGO retiring

April 24, 2026

Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…

Lowe’s debuts home maintenance subscription program powered by store associates

April 13, 2026

Lowe's has launched a store associate-powered home maintenance subscription called HomeCare+.

Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

Target investing in store labor amidst job cuts at centers, offices

February 16, 2026

Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.