Cosentino’s Food Stores deploys body cameras to protect frontline workers, customers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Body-worn cameras are decreasing physical confrontations in the grocer's stores. The strategy is part of a people-first approach and helping teams stay…

Amazon hiring 300K+ for holiday shopping season

October 27, 2026

Amazon expects to hire more than 300,000 workers to fill part-time, full-time, and seasonal jobs for U.S. holiday season operations.

Nearly half of retail workers looking to leave job within a year

October 22, 2026

More than four in 10 retail frontline workers are considering leaving their job within the next 12 months and a rising number of abusive incidents are likely a…

BJ’s awards hourly workers $25M in recognition of service

October 19, 2026

BJ's Wholesale Club has doled out more than $25 million to more than 30,000 hourly team members in recognition of customer service.

Kroger laying off 3K corporate staffers

October 19, 2026

Supermarket brand Kroger is cutting 3,000 corporate-level jobs over the next three years.

Retail Technology: Proving the Business Case

A practical framework for connecting modernization investments to measurable financial and operational value

Presented by Toshiba Global Commerce Solutions, Inc.

Amazon cut hundreds of corporate roles in retail division

October 13, 2026

Amazon has cut just under 1,000 corporate roles within its retail division.

Kroger testing 24-hour store hours

October 9, 2026

Supermarket chain Kroger is reportedly testing 24-hour service in a small pilot program.

Kroger updates employee work dress requirements

October 8, 2026

Kroger has updated its employee work apparel requirements and is mandating all employees wear company-issue shirts.

Target updates employee brand attire

September 23, 2026

The Target team members apparel line, called Collection 186, is getting updated. The next evolution of the brand wear that debuted in early summer will arrive…

Stella McCartney stores deploy Proximity app

September 10, 2026

Stella McCartney, a luxury fashion brand based in London, has deployed Proximity to support its clienteling strategy.

Kohl's taps Arianne Parisi as chief customer officer

September 8, 2026

Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since…

The Connected Guest Journey: Arrival to Departure

Connected technology helps hospitality businesses create more seamless, convenient experiences across the guest journey. This blog explores how connected…

Home Depot CEO takes medical leave

August 13, 2026

The Home Depot's CEO, Ted Decker, is taking a temporary medical leave of absence and is expected to return within the next few months.

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

Toshiba leader talks customer experience, mobile-first strategy

Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first…

Presented by Toshiba Global Commerce Solutions, Inc.

Target deploying attendance tracking system to boost customer experience

July 13, 2026

Target is planning to deploy a point-based store employee attendance tracking system as part of its strategy to boost store operations and customer experience.

Solving retail store associate challenges by eliminating the information gap, cognitive overwhelm, annoying AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A Jumpmind AX Insight study reveals retail store associates are battling more than a few challenges and while technology promises big rewards it isn’t always…

Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…