Staffing and Training News & Media
How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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Dollar General former CEO returns
October 18, 2023
Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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Nordstrom taps Lisa Price as HR leader
October 17, 2023
Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.
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Retailers not hiring big for holiday season
October 16, 2023
This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.
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Redefining retail: How workforce management can improve the store experience
by Gary Stonell — SVP of sales and operations, Opterus
When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.
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Leadership tops 'must have' soft skills for retail roles
October 3, 2023
The most important soft skill, according to retail professionals, is leadership.
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Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Target hiring 100K workers for holiday season, Macy’s hiring on 38K
September 25, 2023
The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…
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Amazon hiring 250K workers ahead of holiday season
September 22, 2023
Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.
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1-800-Flowers.com hiring 8K-plus seasonal workers
September 20, 2023
Gift and flower retailer 1-800-Flowers.com plans to hire on more than 8,000 associates, across its brand family, to meet holiday demand.
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Macy’s taps Olivier Bron as Bloomingdale’s CEO
September 15, 2023
Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.
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BJ’s names Anjana Harve EVP, CIO
September 11, 2023
Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.
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Fashion retailer teams with Opterus to boost worker morale,staff retention
September 1, 2023
In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Tips for a viable seasonal hiring strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.
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Fabletics gets personal with customers in-store and online
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…
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Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
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New demands of chief merchant role require new tools to excel
by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP
When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…
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Five Below taps Kristy Chipman as CFO, treasurer
July 6, 2023
Kristy Chipman has been name chief financial officer and treasurer at Five Below inc., a apparel and accessories brand aimed at the tween and older consumer.
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