Staffing and Training News & Media

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

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Leadership tops 'must have' soft skills for retail roles

October 3, 2023

The most important soft skill, according to retail professionals, is leadership.

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Hourly retail store associates value flexibility

October 2, 2023

Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.

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Target hiring 100K workers for holiday season, Macy’s hiring on 38K

September 25, 2023

The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…

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Amazon hiring 250K workers ahead of holiday season

September 22, 2023

Amazon is hiring 250,000 U.S. employees to fulfill full-time seasonal and part-time jobs across its operations network and 30,000 will be across California.

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1-800-Flowers.com hiring 8K-plus seasonal workers

September 20, 2023

Gift and flower retailer 1-800-Flowers.com plans to hire on more than 8,000 associates, across its brand family, to meet holiday demand.

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Macy’s taps Olivier Bron as Bloomingdale’s CEO

September 15, 2023

Macy's, which owns luxury brand Bloomingdale's, has named Olivier Bron as the brand's CEO.

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BJ’s names Anjana Harve EVP, CIO

September 11, 2023

Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.

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Fashion retailer teams with Opterus to boost worker morale,staff retention

September 1, 2023

In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…

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CVS reducing workforce in restructuring strategy

August 8, 2023

CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.

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Tips for a viable seasonal hiring strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.

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Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

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Retail hiring taking a dip

July 21, 2023

While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…

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New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…

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Five Below taps Kristy Chipman as CFO, treasurer

July 6, 2023

Kristy Chipman has been name chief financial officer and treasurer at Five Below inc., a apparel and accessories brand aimed at the tween and older consumer.

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Australian brand taps NewStore to unified customer experience

July 5, 2023

Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…

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2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The pet retailer’s loyalty program is at 60 million members and counting.

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Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

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Neiman Marcus unveils corporate hub in Dallas

June 5, 2023

Neiman Marcus Group is debuting its corporate Dallas Hub which the retailer said is its next step in the "Make Life Extraordinary" for retail associates.

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