Retail workers want more tech

March 27, 2024

A good number of retail workers, 40%, feel their employers don't invest in their tech needs and 20% feel it's a non-priority.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

3 tips for defusing retail shopping tension

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Costco taps digital signage to revolutionize store associate engagement

by Daniel Brown — Editor, Networld Media Group

In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

1 in 3 companies will replace workers with AI in 2024

November 20, 2023

One in three companies will replace employees with AI in 2024, with 53% of companies currently using AI, according to a ResumeBuilder.com survey.

Costco chief stepping down come new year

November 10, 2023

Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Dollar General former CEO returns

October 18, 2023

Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…

Nordstrom taps Lisa Price as HR leader

October 17, 2023

Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.

Retailers not hiring big for holiday season

October 16, 2023

This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

Leadership tops 'must have' soft skills for retail roles

October 3, 2023

The most important soft skill, according to retail professionals, is leadership.

Hourly retail store associates value flexibility

October 2, 2023

Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.

Target hiring 100K workers for holiday season, Macy’s hiring on 38K

September 25, 2023

The holiday shopping season has retailers busy hiring on employees, with Target planning to hire 100,000 and Macy's onboarding 38,000 workers — the latter a…