Macy's expands Star Rewards to everyone no matter how they pay

May 16, 2018

The Macy's Star Rewards loyalty program isn't just limited to those with a Macy's charge card. Now anyone, no matter how they pay, is enrolled in the loyalty…

Ulta Beauty tackles retail change by embracing change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company…

Bruster's taps analytics' powers with integrated loyalty strategy

May 10, 2018

Bruster's Real Ice Cream has launched a loyalty program in its 200 franchised locations in 20 U.S. states. The Paytronix-powered system allows enrollment…

Intouch Insight Launches LiaCX™ - New Customer Experience Management Software

New Intouch Insight customer experience management (CEM) software enables organizations with multiple locations to take action to improve customer experience…

Kmart: Bring your Toys R Us gift cards to us

May 1, 2018

As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be…

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…

Amazon shuttering Whole Food's reward program

April 25, 2018

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and…

Amex shuttering Plenti loyalty program come July

April 25, 2018

American Express announced in a tweet Monday it would end the Plenti rewards program on July 10 and consumers will lose all accumulated points at that time.

Sionic Mobile, FreedomPay join forces on mobile payments, rewards

April 24, 2018

Sionic Mobile and FreedomPay have entered into a strategic alliance agreement to deliver an enhanced mobile payments and rewards experience intended to help…

Boxed debuts membership program

April 11, 2018

Boxed customers wanting lower shipping fees and bigger price breaks are going to have to pay as the e-commerce grocery site is deploying an annual membership…

Macy's revival means plenty in store for Star Reward members

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson believes credit for a Macy's recovery will likely go to a combination of strategic practices.

Target expanding loyalty program strategy

March 27, 2018

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.

Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Chase, PayPal team up on mobile wallet promo

March 26, 2018

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June.

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Gen Z, millennials driving the next-gen in loyalty

March 20, 2018

Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research.

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.

Singapore Airlines tapping blockchain for mobile loyalty app

February 6, 2018

Singapore Airlines announced Monday that it's working on what it calls the world's first blockchain-based airline loyalty digital wallet that will help unlock…

Adyen grabs eBay processing deal; PayPal remains as checkout option

February 6, 2018

PayPal's time as eBay's primary payments processor will come to an end in a couple of years as the popular online marketplace has signed an agreement with…