Boxed debuts membership program

April 11, 2018

Boxed customers wanting lower shipping fees and bigger price breaks are going to have to pay as the e-commerce grocery site is deploying an annual membership…

Macy's revival means plenty in store for Star Reward members

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson believes credit for a Macy's recovery will likely go to a combination of strategic practices.

Target expanding loyalty program strategy

March 27, 2018

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.

Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Chase, PayPal team up on mobile wallet promo

March 26, 2018

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June.

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Gen Z, millennials driving the next-gen in loyalty

March 20, 2018

Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research.

Driving customer loyalty in e-commerce

Brian Rigney, CEO, Zmags, offers up a few ways retailers can boost engagement and overall revenue growth.

Singapore Airlines tapping blockchain for mobile loyalty app

February 6, 2018

Singapore Airlines announced Monday that it's working on what it calls the world's first blockchain-based airline loyalty digital wallet that will help unlock…

Adyen grabs eBay processing deal; PayPal remains as checkout option

February 6, 2018

PayPal's time as eBay's primary payments processor will come to an end in a couple of years as the popular online marketplace has signed an agreement with…

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

4 ways retailers can get a head start on the next holiday season

Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too…

Citi Retail study reveals shopper savings in play this season

December 26, 2017

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…

Emotions play big role in customer engagement, report reveals

December 20, 2017

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.

Target adds mobile pay Wallet feature to REDcard

by Will Hernandez — Editor, NetWorld Media Group

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.

Hilton teams up with Amazon in loyalty program strategy

November 10, 2017

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.