Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by…

AI in the mainstream but consumers demanding transparency

June 22, 2018

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…

ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

How to make your CRM Big Data small

Lorcan Malone, president and COO of Swiftpage, explains how retailers can find a CRM that can scale to a business’ customer data needs by following a few…

Survey: Consumers have clear expectations of bank brands' mobile apps

June 14, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Report: Location data helping drive customer conversion

June 12, 2018

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

5 steps to customer continuity

Mike Small, chief client officer at Sitel Group, explains why it's no longer enough for brands to provide consumers with a mobile app or automated tweets in…

Target makes beauty shopping a bit easier

May 24, 2018

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.

How Do Millennials Want to Engage with Loyalty Programs?

We recently launched CodeBroker’s Mobile Loyalty Survey. The report, based on research with 1,300 loyalty program members, has received a great deal of…

Kohl's launches rewards program, combining 3 elements: What shoppers can expect

by Bryan Pearson — President, LoyaltyOne

Blogger Bryan Pearson got the scoop on Kohl's new loyalty initiative that trades points for cash and combines elements of its credit card, sales events and…

How Ocado masters e-commerce grocery in the UK

by Elliot Maras — Managing Editor, Food Logistics

E-commerce has not taken off in the grocery sector as it has in other retail segments in the U.S., nor has it matched the performance of grocery in the U.K.

Starbucks is top mobile loyalty app with consumers, reveals survey

May 16, 2018

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…

The personalized retail feeling isn't too personal, reveals consumer research

May 16, 2018

Less than half, 40 percent, of personalized messaging by brands feels personal to consumers and it's likely because retailer's aren't taking all the needed…

Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…