AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

S&S Firepits ignites a quality customer experience with app-based delivery

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they…

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…

2018 will bring Lord & Taylor to Walmart.com shoppers

November 22, 2017

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

Brick-and-mortar stores aren't dead: They just need a digital makeover

Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

CVS Health delivering next-day service come the new year

November 15, 2017

CVS Health will debut next-day delivery of drugs and even same-day service come 2018.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Yankee Candle pops up in NYC for holiday buying season

November 14, 2017

One of the newest retail pop-ups in New York City this holiday season is home to Yankee Candle.

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

November 14, 2017

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…

6 ways to deliver stressless service in the holiday season

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.

Swyft acquires ZoomSystems

November 13, 2017

Swyft, Inc. has acquired NewZoom LLC, a provider of automated retail systems, in a cash and equity transaction. The Swyft purchase of ZoomSystems enables both…

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.

Hilton teams up with Amazon in loyalty program strategy

November 10, 2017

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.

Fabletics take a big stride into new product territory

November 10, 2017

Active and athletic clothing retailer Fabletics isn't just selling comfy yoga pants and other active and leisure wear. It's now offering footwear as well.