Human interaction key to customer experience, reveals research

May 23, 2017

Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.

Consumers have high level of trust when it comes to brand, claims report

May 22, 2017

Brand matters, at least to shoppers and there's a high level of trust still in play, according to a new Blackhawk Network survey.

Amazon prepping brick-and-mortar bookstore for D.C.

May 18, 2017

Amazon, which built its e-commerce empire on putting the physical bookseller nearly out of business, is now reportedly planning to launch another…

Brick-and-mortar retail showroom boasts online mattresses only

May 18, 2017

Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase.

Report: Amazon, Google are most loved brands

May 18, 2017

The two most loved brands in America are Amazon and Google.

Target to test new restock strategy, next-day delivery in Minneapolis

May 16, 2017

In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in…

Amazon drops free ship minimum to $25

May 16, 2017

In the ever-increasing battle to gain greater customer share and sales, Amazon has now lowered its minimum purchase for free delivery to $25 for non-Prime…

Euclid Analytics and AgilOne collaborate on integration

May 15, 2017

Euclid Analytics and AgilOne have partnered to bring retailers an integrated platform that combines shopping experience personalization, in-store profiles and…

Chatbot success 101: Why a single customer view is a must

The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

Brookstone CEO: Product development, brand, channels are key focus ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Last mile: The amazing race to solve the delivery dilemma

by Chris Petersen — Owner, IMS

Omnichannel drives new expectations that every retailer must address.

Amazon debuts fresh grocery delivery in Berlin

May 9, 2017

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.

Coach buying Kate Spade for $2.4B

May 9, 2017

Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Study: Personalization gets respect but little deployment action

May 8, 2017

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…

Are you sitting on a data goldmine? What all retail brands need to know

Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on…

5 keys to leading in the age of analytics

Data is a critical corporate asset that organizations are starting to monetize in new ways to get ahead of their competition. The bottom line? Companies that…

A new spin on loyalty

As loyalty programs have expanded to include more emotional benefits, they have seen the value associated with meeting a consumer's needs. Now companies are…