Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Publisher, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Chipotle is making summer a rewarding time

June 27, 2016

Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

Study: Brand loyalty not such a biggie for millennials

June 24, 2016

Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…

Amazon opens yet another brick-and-mortar bookstore

June 24, 2016

Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.

Merchants chase Uber for a better mobile customer experience

by Will Hernandez — Editor, NetWorld Media Group

It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…

Freebirds mobile app aims to enhance customer experience

June 21, 2016

Freebirds, the Texas-based restaurant, is launching a mobile app and rewards program.

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

H&M debuts new sports clothing line starring Caitlyn Jenner

June 20, 2016

H&M is stepping away from its original roots as a fast-fashion retailer and expanding into the realm of sports, according to a Marketing Daily report, and…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Study: 5 types of millennial shoppers pose challenges for retailers

June 14, 2016

There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Survey: Big disconnect between retailers, consumers in play

June 6, 2016

The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…

Mark Cuban goodies hit the Amazon Exclusives store

June 6, 2016

The Mark Cuban Collection, boasting more than 100 products, including some from the TV show Shark Tank, is now available on Amazon.

Data deals: 9 little-known but highly profitable retail insights

by Bryan Pearson — President, LoyaltyOne

The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…