Marketing News & Media
Video: Retailers dive into technology at Interactive Customer Experience Summit
by Cherryh Cansler — Editor, FastCasual.com
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
watch now
Chipotle is making summer a rewarding time
June 27, 2016
Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read now
Merchants chase Uber for a better mobile customer experience
by Will Hernandez — Editor, NetWorld Media Group
It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…
read nowFreebirds mobile app aims to enhance customer experience
June 21, 2016
Freebirds, the Texas-based restaurant, is launching a mobile app and rewards program.
read now
Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come
by Lyle Bunn — Strategy Architect, BUNN
Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,
read nowH&M debuts new sports clothing line starring Caitlyn Jenner
June 20, 2016
H&M is stepping away from its original roots as a fast-fashion retailer and expanding into the realm of sports, according to a Marketing Daily report, and…
read now
The Honest Company CEO: Innovation, focus are keys to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
read nowStudy: 5 types of millennial shoppers pose challenges for retailers
June 14, 2016
There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…
read nowBetter customer experience now on Subway's strategy menu
June 10, 2016
In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…
read nowStudy: Brand loyalty programs fastest route to a millennial's heart
June 8, 2016
Loyalty programs are proving valuable with consumers and are paying off in more ways than one.
read now
Online apparel retailer stitching up a data-driven customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…
read now
10 'Big Ideas' from ICX Summit 2016
by Christopher Hall — w, t
Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…
read nowSurvey: Big disconnect between retailers, consumers in play
June 6, 2016
The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…
read nowMark Cuban goodies hit the Amazon Exclusives store
June 6, 2016
The Mark Cuban Collection, boasting more than 100 products, including some from the TV show Shark Tank, is now available on Amazon.
read now
Data deals: 9 little-known but highly profitable retail insights
by Bryan Pearson — President, LoyaltyOne
The combination of customer insights available today produces clearer understanding than ever. These nine "“gee whiz"insights should cause grocery retailers to…
read nowIndiana, Kentucky home to new Meijer supercenters
June 2, 2016
Meijer has opened two new supercenters, spanning 192,000 square feet each, in Evansville, Indiana and Owensboro, Kentucky.
read nowLuxury retailer expands loyalty program to include online and offline purchases
June 2, 2016
Nordstrom wants to reward all its customers, no matter which venue they take in paying for a purchase. The luxury retailer is expanding its loyalty program…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
