Five ways to improve customer service with video

Video can help reduce customer service costs, and is more likely to get your customers engaged.

Global e-commerce sales to hit $1.5 trillion, driven by growth in emerging markets

Asia-Pacific leapfrogs North America to become world's largest regional e-commerce market.

January retail numbers: Shoppers battle the weather for good deals

Shopper traffic and window conversion showed improvement over last year for yet another month.

NGA launches digital media center

February 4, 2014

The National Grocers Association has announced a new partnership with Media Solutions Corp. to launch the NGA Digital Media Center. According to the companies…

Gallery Furniture to refund $7M to customers after Seattle Super Bowl win

February 4, 2014

Seattle's Super Bowl XLVIII win meant a great deal to more than 1,000 Houston families who purchased furniture from Gallery Furniture leading up to the game.

Caribou Coffee installs larger-than-life Pinterest board at Mall of America

February 4, 2014

To celebrate the launch of its new Real Inspiration blend, Caribou Coffee has installed a 64-foot-tall "Living Pinterest Board" in the rotunda of the Mall of…

Consumers likely to be frugal for Valentine's Day

February 4, 2014

On the heels of a healthy yet modest holiday shopping season, cautious consumers aren't quite ready to splurge on Valentine's Day this year, continuing to keep…

Shoppers increasingly want in-store experience to mirror online

February 3, 2014

Even as online shopping continues to grow, more U.S. shoppers are planning to make purchases from physical stores, according to the results of the latest study…

89 percent of moms are regularly prompted by coupons to buy new food items

January 31, 2014

A study of more than 2,200 moms who primarily buy food for their family at supermarkets reveals that an overwhelming majority (89 percent) are regularly…

Infographic: BLE vs. NFC

This infographic compares the key similarities and differences between Bluetooth Low Energy (BLE) beacons and Near Field Communications (NFC) in how they are…

SpartanNash stores add price optimization from KSS Retail

January 29, 2014

KSS Retail, a dunnhumby company, announced it has entered into an agreement to extend its price and promotion optimization solution across the retail banners…

Retailers modify objectives in 2014 as mobile tops priority lists

January 29, 2014

Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital…

Starbucks CEO talks gift card, mobile payment trends

by Alicia Kelso — Editor, QSRWeb.com

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

The Business Case for Automated Retail Kiosks

Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.

Point of sale mindset: How analytics can increase in-store sales

The use of in-store data as a way to increase sales is one of the most cutting-edge fields in analytics.

Valentine's Day study: Tablets beat smartphones for mobile shopping

January 27, 2014

Customer experience firm Maxymiser today released its latest research study, ″Valentine's Day: Retail's Love Affair With Digital.″ The report compares and…

Shoppers will expect more mobile content from brands, retailers in 2014

January 27, 2014

Most mobile shoppers redeemed a coupon directly from their mobile device last year, according to a recent study from mobile shopping app Key Ring. Key Ring is…

NRF bulletin: Personalization done right

by James Tenser — Principal, VSN Strategies

I've been on record many times as a hater of shopper loyalty, but an advocate of intelligent personalization.

Hudson's Bay, Lord & Taylor offer mobile shopping from print ads

January 23, 2014

The HBC Department Store Group announced today the launch of a new mobile shopping application for both Hudson's Bay and Lord & Taylor. HBC is partnering…

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.