Marketing News & Media

Foodstuffs teams with Lobyco on loyalty program initiative

December 11, 2024

Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…

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Maximizing customer loyalty through owned channels

by Keri McGhee — Chief Marketing Officer, Attentive

In today’s marketing era, loyalty programs aren’t a one-size-fits-all approach. Investing in owned channels is the most effective way to achieve continued…

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Academy Sports + Outdoors opens 5 stores

December 10, 2024

Sporting goods and recreation retailer Academy Sports + Outdoors has opened five stores.

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Frontier Airlines boosts rewards for travelers

December 9, 2024

Frontier Airlines has debuted first-class seating, free seat upgrades into premium seats for its Elite members and more ways to redeem Frontier Miles.

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Car dealerships committing big to AI

December 4, 2024

Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.

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Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

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Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

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Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

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Why customer messaging is the gift of the holiday season for retailers

by John Kim — Senior Director of Product and Design for Avigilon, Avigilon

Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.

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Maximize return on ad spend with smart channel diversification

by Elery Pfeffer — CEO & Founder, Nift Networks

As the marketing landscape evolves, those willing to explore new channels will reap substantial rewards.

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

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RJ Julia Booksellers installs book vending machine at New Haven airport

November 19, 2024

Independent bookstore RJ Julia Booksellers has expanded its reach to air travelers. The bookstore recently installed a vending machine at Tweed New Haven…

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Alaska Airlines taps Natalie Bowman as digital experience VP

November 19, 2024

The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…

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At Pet Supermarket the loyalty goal goes way beyond doling out points

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…

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Amazon Black Friday kicks off Nov. 21

November 18, 2024

Amazon is debuting its Black Friday sales more than a week ahead of the official Black Friday date of Nov. 29.

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Wayfair's loyalty program all about extraordinary value, meaningful perks

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…

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Retailers risk overwhelming customers with holiday shopping messages

by Pini Yakuel — Co-founder and CEO, Optimove

The pervasive question for retail marketers is as follows: Are you prepared to engage your customers with precision and empathy, or will your messages…

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