Leverage insights to personalize customer experiences, drive deeper emotional connections

by Emily Clark — Head of Retail, Further

Successful retailers are set apart by their ability to balance innovation with connection, and technology with authenticity. And when they get that emotional…

Costco boosts membership perks for top-tier members

June 23, 2025

Costco has boosted its perks for the high-tier members in its Executive membership level.

Albertsons Media Collective debuts in-store digital display network

June 23, 2025

Albertsons Media Collective, the retail media arm for Albertsons Companies, will launch an in-store digital display network this summer.

Ikea Canada transforms rewards with personalized experience

June 20, 2025

Ikea Canada has revamped its Ikea Family rewards loyalty program by providing a personalized experience tailored to a customer's unique home furnishing needs.

Convenience services industry generates $40B in economic impact

June 19, 2025

The U.S. convenience services industry, encompassing vending, micro-markets, office coffee and pantry services, produces a $40.04 billion annual economic…

The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

Rewards drive better ROI than discounts, claims study

June 12, 2025

Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…

From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

Marshalls pops up a lounge in airport terminal

June 9, 2025

Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.

Trump’s tariffs and the battle for brands to maintain customer loyalty

by Kenn Kennedy — Head of North America, Antavo

Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…

Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Ikea launches rewards program offering points beyond purchase

May 30, 2025

Ikea U.S. has launched a rewards program that lets Ikea customers earn points throughout the entire customer journey, from planning to shopping to purchase.

Batteries Plus campaign puts focus on technical expertise

May 29, 2025

Batteries Plus has launched a national campaign focusing on B2B and consumer battery solutions that brands its franchisees and store teams as technical experts.

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…

Uncharted opening Illinois location come June

May 28, 2025

Uncharted, a retailer focused on the job of discovery, will open a Wilmette, Illinois, store in June.

Nearly half of consumers expect personalized marketing experiences

May 27, 2025

Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with…

Tariffs will cause car price hikes says Volvo

May 27, 2025

Car maker Volvo said car prices will increase due to the tariffs imposed by President Trump.