Marketing News & Media
Loyalty programs gain in popularity but brands need to do more
August 6, 2025
Consumer loyalty programs are more popular than ever but not all brands are delivering on expected experiences.
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RaceWay taps Par Technology to power rewards program
July 30, 2025
RaceWay, a convenience retailer with over 240 stores in 11 states, has chosen Par Technology Corp. as its partner for the launch of its first customer loyalty…
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Why slow websites kill sales and what retailers can do about it
by Gerardo Dada — Field Chief Technology Officer (CTO), Catchpoint Systems, Inc.
The simple truth is slow websites kill sales. Upgrading the monitoring strategy goes beyond preventing outages or measuring page load times. It's about also…
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Customer loyalty at inflection point, claims study
July 24, 2025
Retail loyalty is hitting a crossroad and is at an inflection point as customer expectations are outpacing loyalty program evolution.
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Rack Room Shoes realigns leadership to drive digital innovation
July 22, 2025
Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…
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Ikea rewards strategy goes well beyond just rewarding a purchase
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The home furnishing brand has revamped its Ikea Family rewards program to provide reward opportunities throughout the entire customer journey — from planning…
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Champs Sports debuts reimagined store concept
July 18, 2025
Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.
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Personalization with loyalty not grabbing traction despite profit potential
July 8, 2025
Many big companies are failing to adopt personalized loyalty and promotions despite the potential for profitability with just over half, 56%, stating their…
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Consumers are loving gift cards
July 8, 2025
The sale of U.S. gift cards is projected to increase 10% this year, compared to 2024.
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Kroger shuttering over 50 stores due to underperformance
July 7, 2025
Kroger, which operates more than 1,200 stores, plans to close 60 that are deemed under performing.
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How tariffs could lead to better customer experiences
by John Mazur — CEO, Chatmeter
Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…
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The loyalty trend you’re not watching but should be
by Jennifer Farmer — Director of Merchant Development, Valuedynamx
Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…
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How a Tourism Center creates an immersive interactive experience in XXL
Sexten launches 118'' interactive video wall to digitize their tourism experience center.
Presented by eyefactive GmbH
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Amazon Prime Day kicks off 4 days of sales July 8
June 30, 2025
Amazon's Prime Day 2025 sales event starts July 8 and runs four days, through July 11, this year with deals across more than 35 categories.
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Shaping retail experiences that resonate with today’s consumers
by Cindi Kato , Michael Trenary
Resonant retail experiences aren’t just about selling products, they’re about cultivating emotional connections, inspiring loyalty, and creating spaces where…
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Leverage insights to personalize customer experiences, drive deeper emotional connections
by Emily Clark — Head of Retail, Further
Successful retailers are set apart by their ability to balance innovation with connection, and technology with authenticity. And when they get that emotional…
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Costco boosts membership perks for top-tier members
June 23, 2025
Costco has boosted its perks for the high-tier members in its Executive membership level.
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Albertsons Media Collective debuts in-store digital display network
June 23, 2025
Albertsons Media Collective, the retail media arm for Albertsons Companies, will launch an in-store digital display network this summer.
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Ikea Canada transforms rewards with personalized experience
June 20, 2025
Ikea Canada has revamped its Ikea Family rewards loyalty program by providing a personalized experience tailored to a customer's unique home furnishing needs.
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Convenience services industry generates $40B in economic impact
June 19, 2025
The U.S. convenience services industry, encompassing vending, micro-markets, office coffee and pantry services, produces a $40.04 billion annual economic…
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