Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

Most consumers want texts from brands they love on a regular basis

March 10, 2025

Four out of five consumers want to get text messages from the brands they love at least once a week and 86% prefer redeeming brand offers that arrive in a…

How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

Wawa opening 1st Ohio store come April

March 6, 2025

Wawa will celebrate the opening of its first Ohio location on April 16.

AI crafts custom retail experiences

by Retail Customer Experience

In retail, AI is revolutionizing the way brands engage with customers, making interactions more seamless, personalized and intelligent.

Presented by NICE

Experiential design puts all the ducks in a row at Duck World

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.

Walgreens, Duane Reade join Grubhub marketplace

March 3, 2025

Walgreens and Duane Reade have joined the Grubhub network which provides on-demand delivery to customers.

Wayfair debuts AI-powered tool Muse for personalizing shopping experience

February 27, 2025

Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.

Vida Shoes taps Fast Simon tech for e-commerce optimization

February 26, 2025

Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…

Consumers want positive, uplifting content from brands

February 25, 2025

Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.

How to leverage AI-driven tools for more effective retail planning

by Sumit Mahajan — Head of Consulting & Industry Sales, HGS

Here’s why and how retailers should leverage AI tools to improve efficiency and accuracy, streamline retail planning, and ultimately gain a competitive…

BJ’s Wholesale Club arrives in Kentucky

February 20, 2025

BJ's Wholesale Club has opened its first store in Kentucky and it marks the company's 250th store.

Giant Eagle taps Grocery TV platform to scale retail media network

February 19, 2025

Giant Eagle is partnering with Grocery TV, an in-store retail media platform, to leverage Grocery TV to scale its Leap retail media network by activating…

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

Proto, Hologram Media Network ad network debuts at 30 Simon Malls

February 14, 2025

Hologram Media Network and Proto have launched an always-on holographic advertising network via Proto Luma devices at Simon malls nationwide.

Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

Ace Hardware launches yard care subscription service

February 13, 2025

Ace Hardware has launched Ace YardRX, a subscription service for yard care.

CVS customers can access 'locked products' via app

February 12, 2025

CVS is testing a way for loyalty members to unlock products behind glass cabinets. The feature, known as "smart locks," is part of the chain's new Health app…

True Religion platform debuts during Super Bowl week

February 7, 2025

True Religion, a lifestyle brand, is debuting a new brand platform, called "Own Your True," during Super Bowl week.

The Dog Stop opened 12 US locations, debuted services in 2024

February 6, 2025

The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…