Cal’s Convenience launches loyalty program via Paytronix platform

August 30, 2022

Cal's Convenience Inc. is debuting a "My Rewards" loyalty program built off the Paytronix Systems Inc. customer engagement platform.

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

Starboard Luxury taps Virtuoso to create curated retail moments

August 26, 2022

Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…

Walmart bundles Paramount into membership program

August 25, 2022

Walmart is pumping up the perks of its Walmart+ membership program with a Paramount+ streaming subscription.

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Cannabis retailer attains $19M credit for growth

August 23, 2022

High Tide Inc., a retail-focused cannabis company with bricks-and-mortar as well as global e-commerce assets that include retail kiosks and smart locker…

Personalization influencing most online shoppers

August 22, 2022

A good majority, 84%, of online shoppers report that personalization influences their purchases and even more, 88%, are more likely to continue shopping on a…

Abercrombie & Fitch debut get-a-way store design

August 19, 2022

There is a new store experience at Abercrombie & Fitch and it's all about making every day feel exceptional.

Ohio grocers apply for sports betting kiosk licenses

August 19, 2022

Two supermarkets, Kroger and Acme Fresh Market, have applied for licenses to have sports gaming kiosks at Ohio locations, according to a Cleveland.com report.

PayMore signs multi-unit franchise deal

August 18, 2022

Buy-sell-trade electronics retailer PayMore has signed a five-unit franchise deal for the Washington D.C. metro area.

Amazon acquiring iRobot for $1.7B

August 17, 2022

Amazon is buying iRobot, the maker of the Roomba vacuum as well as other cleaning products and machines.

Casper looking to hire professional nappers

August 17, 2022

Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.

6 characteristics of next-generation loyalty

by Pete Stein — President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, Merkle

If the playing field is leveling out in terms of convenience, what will take its place? The answer is loyalty,

Glossier celebrates 6th store opening in national expansion effort

August 12, 2022

Glossier is back in Atlanta's Ponce City Market, opening its sixth store as part of a national expansion.

Toys R Us opens initial Macy’s storefronts

August 10, 2022

Just in time for the busiest retail shopping season of the year, Toys R Us is open for business in Macy's store locations across nine states and that's just…

Brands lose $29 on every new customer acquisition, claims research

August 9, 2022

When it comes to customer acquisition the price is getting higher, according to research from SimplicityDX.

Consumer demand may mean Halloween candy shortage

August 8, 2022

Consumers are loving sweets and the increased demand for candy and chocolate could mean a shortage come October.

Food Lion grants support hunger relief

August 8, 2022

The Food Lion Feeds Charitable Foundation has made grants of more than $775,000 to nearly 300 nonprofit organizations across the omnichannel retailer's…

How to humanize customer engagement

Marketing — successful marketing, anyway — is ultimately about connecting with people. That human connection is the difference between the brands who become an…

Amazon offers Prime members a tasty perk

August 1, 2022

Amazon Prime members are now getting free Grubhub delivery.