For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

Walgreens closing 100-plus US stores

July 13, 2023

Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.

Christmas Tree Shops heading to liquidation

July 12, 2023

Unless a saviour steps up to reverse direction the Christmas Tree Shops retail chain is heading to store liquidation.

Customer Story: 6X Training

6X Training, sought to modernize their fitness studio and engage members with digital signage. Mandoe's solution provided two displays to greet customers…

Customer Story: Stone Real Estate

A multi-award-winning agency in Victoria, Australia, sought a more dynamic solution to showcase their listings and promotional videos in their sales office.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Coach retail concept store takes flight

July 10, 2023

High-end accessories retailer Coach has launched a "Coach Airways" retail store housed in a converted Boeing 747 at the Freeport A'Famosa Outlet in Malacca…

Overstock.com now Bed Bath & Beyond

July 7, 2023

Online retailer Overstock.com is now Bed Bath & Beyond after acquiring the bankrupt retailer's name, loyalty program and domain for more than $21 million.

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

Australian brand taps NewStore to unified customer experience

July 5, 2023

Lorna Jane, an Australia-based activewear brand, is deploying NewStore's mobile-first omnichannel cloud platform across its 107 stores to boost omnichannel…

Tennessee home to the world’s biggest gas station

July 4, 2023

The biggest gas station in the world has opened in Sevierville, Tennesse, courtesy of Buc-ee's.

Railway station intros AiFi unattended retail store

June 30, 2023

Commuters needing something to eat or drink, or even a pack of cigs, at Berlin's Ostbahnhof Deutsche Bahn railway station can shop and check out 24/7 without…

July 4 cookout should be more affordable this year

June 29, 2023

Having a July 4 cookout should be less expensive for consumers this year with an estimation of $67.73 for a cookout for 10, a 3% dip from 2022 which was a…

Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

Target Circle Week rewards loyalty members

June 29, 2023

Target is celebrating its Target Circle loyalty members with what it's calling its biggest sale of the season: Target Circle Week, happening July 9 through…

How digital twins can prepare retailers for the upcoming holiday season

by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital

A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

Sports brand teams with Salesfloor to boost customer experience

June 26, 2023

Sports brand PUMA India is partnering with Salesfloor, a customer engagement platform, to bolster customer relations by integrating and elevating its online…

Fashion retailer opens at American Dream in NJ

June 23, 2023

Boss, a global fashion and lifestyle retailer, has opened a 3,000-square-foot store in American Dream, a dining, shopping and entertainment center in East…

Toys R Us takes shop-in-shop route in UK

June 21, 2023

Toys R Us, in a retail partnership between WHSmith and Toys R Us ANZ Limited, will launch nine WHSmith High Street stores that will feature Toys R Us…