Campaign thinking no longer cuts it: Real-time marketing takes over in 2019

Kitewheel President Mark Smith offers insight on why retailers must make sure that every customer interaction makes sense given the larger context of that…

Retailers have lots of data but little direction, reveals research

June 18, 2019

Retailers are collecting needed data, but one in three marketers don't know what to do with it, according to a Clicktale study.

Father's Day spend to hit all-time high, predicts NRF

June 12, 2019

Spending on dads this year is expected to break the record books, with an all-time high of $16 million being doled out by consumers.

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Kroger puts CBD items on its shelves

June 11, 2019

The biggest U.S. grocery chain will start selling cannabidiol-infused products this week at selected stores.

Getting customers to return: Customer experience success stories

Retailers know how important it is to keep loyal customers happy but many a retail membership program has become white noise to consumers. How do companies…

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…

Now on Amazon: Pre-fab, modular housing for sale

May 29, 2019

The latest product on Amazon is a house — rather several housing options in the pre-fab and modular fashion, and they're selling out.

Albertsons refreshes Select brand, pumps up product offerings

May 24, 2019

Albertsons Companies Inc. is giving its Signature Select brand a big boost, adding more than 300 products and updating the branding this year.

AI delivers benefits on all retail fronts, but journey takes courage and commitment

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

AI promises a world of benefits to retail, but learning how to use the technology requires a lot of background work to ensure the data is of high quality and a…

Nike, Dick's Sporting Goods charge forward with customer personalization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.

Storr raises $3M, launches peer-to-peer mobile marketplace

May 20, 2019

Storr, a San Francisco-based online retail marketplace, has raised another $3 million in funding led by Spark Capital and officially launched its peer-to-peer…

Gas station retailers eating into fast food market share

May 20, 2019

Fast food restaurants have always been the go-to for a quick bite, but gas station convenience stores are coming on strong by improving their options. And…

Research: Shopping is getting more mobile, more automated

May 17, 2019

Today's consumers are increasingly mobile and automated, according to a Blis research report, with 71% of consumers self describing as mobile and 61% willing…

Why retailers need to focus on localized social media, marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…

Nike prepping footwear sizing feature for app, retail stores

May 10, 2019

Nike wants to make sure its customers buy footwear that fits and is prepping a Nike Fit functionality in its app and within physical store locations to make…

Survey: 64% of customers are drawn to 'illuminated signs'

May 8, 2019

A survey by NeonPlus found that 64% of customers are more attracted by stores that have eye-catching illuminated digital signage. The company surveyed 1,00…