Retailers Losing Billions in Revenue Due to Long Lines

According to a new study released last week, 86% of U.S. consumers have left a store due to long lines in the last 12 months. With customers leaving empty…

Don't wreck the halls: Tips for staying true to brand values in curating seasonal playlists

Danny Turner, global senior vice president, creative programming at Mood Media, offers up insight and tips on how music in the retail customer experience…

Digital Signage in Retail Affects Your Customer Retention Metrics More Than You Think

by Egor Belenkov — CEO, Kitcast

Digital retail signage is making it to the top of the most fascinating tools for interaction with your clients. Here are the fundamentals you need to know to…

4 tips for a successful holiday mobile app strategy

Casey Gannon, vice president of marketing at Shopgate, explains that as online shopping gets bigger than ever it's necessary for retailers to have a mobile…

Instacart expands mobile app grocery pickup, delivery

November 7, 2018

Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.

4 rules for getting consumers to opt-in to SMS marketing campaigns

Dan Slavin, CEO, CodeBroker explains how SMS marketing represents a real opportunity for marketers.

GameStop taps Right Media Solutions to upgrade digital signage

October 30, 2018

GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…

The customer experience is broken: Lifecycle marketing is the fix

Augie MacCurrach, CEO, Customer Portfolios, offers insight on what leads to a broken customer experience and tips and advice on how to fix it.

A Simple Сhecklist for a Successful Digital Signage Network

by Egor Belenkov — CEO, Kitcast

Building an effective digital signage network is about more than connecting your screens to a device and playing your ad 24/7. If you don’t articulate your…

Wild Birds taps SMG tool to capture customer insight

October 29, 2018

Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…

Why and how retailers must create relevancy to survive

by Chris Petersen — Owner, IMS

Chris Petersen explains why the 'winning' retailer is one that focuses on convenience, consistency and customized value.

Kenneth Cole boosts digital shopping experience with enhanced gifting

October 25, 2018

Kenneth Cole is partnering with Loop Commerce in a quest to make online shopping easier for the consumer. The retail brand is integrating Loop Commerce's…

Managing the customer web experience

Jesse Himsworth, vice president of strategy and integrated solutions, Clearlink, explains that the web customer experience is no longer about simply setting up…

Uber drone food delivery arriving in less than 3 years

October 24, 2018

Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.

Mastercard to make signature optional in the store, on the card

October 24, 2018

Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.

Digitally-native brands embrace omnichannel sales strategies with success

Heath Wells, co-founder and CEO of NuORDER, explains why digitally-native brands that want to follow in the footsteps of successful predecessors must develop…

Targeted discounting is alluring to shoppers, claims report

October 22, 2018

One in every four shoppers would seriously consider switching supermarkets if offered targeted discounting, and one in 10 would make the move even if the…

Porcelanosa taps Mood Media to deploy immersive experiential experience

October 22, 2018

Porcelanosa, a Spanish ceramics producer and distributor, is deploying a new sound and scent to its 130 showrooms and retail locations via a partnership with…

Square targets retail consumer finance with Square Installments

October 15, 2018

Square is launching Square Installments, a new payment method merchants can offer customers to pay for a large purchase by splitting it into fixed monthly…

4 ways brands can gain advantage via voice commerce

Tabatha Patterson, strategy and insights analyst, VML, explains why virtual assistants are proving increasingly helpful for shoppers and that by optimizing the…