Crate and Barrel taps Glympse to boost curbside experience

January 5, 2021

Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.

Making curbside a critical component of the customer experience

by Ram Venketaraman

Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…

China doubles its share of the global luxury market

December 30, 2020

Thanks to millennial and Gen Z shoppers, China has doubled its overall share of the global luxury market in 2020 and is on track to become the largest in the…

Nearly half of UK retailers not ready for Brexit transition

December 29, 2020

A good number of U.K. e-commerce and omnichannel retailers are not adequately prepared for the end of the Brexit transition period this week despite the fact…

How retailers can remain competitive during the pandemic

by Myles Kleeger

Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…

NRF supports latest stimulus deal

December 22, 2020

In response to the passage of the Emergency Coronavirus Relief Act of 2020, a second round of support for businesses and citizens dealing with unprecedented…

Survey: Holiday returns, post-holiday spend will be robust

December 22, 2020

Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.

Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?

by James Alty

James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.

Virus outbreak prompts Apple to shutter California stores, some UK locations

December 21, 2020

Apple Inc. is temporarily closing all 53 stores in California due to the ongoing COVID-19 pandemic as well as 16 U.K. locations.

Study: Automated prescription kiosk improves pickup rates

December 18, 2020

A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…

Why e-commerce retailers need a chief returns officer

Dan Nevin, chief revenue officer, global retail at Doddle, maps out why retailers should have a chief returns officer as part of the e-commerce team as returns…

Here’s what’s in store for the 2020 holiday shopping season

by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM

Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…

Hand sanitizer maker suing Kroger for $85M

December 8, 2020

The nation's largest grocery retailer, The Kroger Company, is being sued by K7 Design Group for allegedly not accepting delivery of hand sanitizer.

Apparel retailer Francesca's shuttering nearly 100 additional locations

December 8, 2020

Francesca's, an apparel retailer, will close down another 97 locations following a bankruptcy action.

Expecting the unexpected: The final stretch of 2020 for online retail

by Art Goldman

Art Goldman, retail expert and chief financial officer of DK Hardware, shares his thoughts on the remainder of 2020 and how a customer-centric approach, based…

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

NRF report: Pandemic driving 'most challenging time' for retail

December 3, 2020

The ongoing COVID-19 pandemic is making this year's holiday season one of the most unusual and most challenging in retail's history, according to National…

HotSchedules launches global brand Fourth

December 2, 2020

HotSchedules, a technology and services provider for the hospitality and restaurant industries, is now operating under a unified global brand called Fourth and…

Dick's CEO stepping down after 36 years at helm

November 30, 2020

Ed Stack, who has served as CEO for Dick's Sporting Goods for 36 years, is resigning the role and taking on the job of executive chairman and will continue as…

Anti-gun groups lobby retailers to pause sales during holiday season

November 25, 2020

Guns Down America, an organization striving to reduce guns in the U.S., is calling on Walmart and Dick's, as well as any other retailer selling firearms, to…