'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

November 14, 2017

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…

6 ways to deliver stressless service in the holiday season

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.

Hilton teams up with Amazon in loyalty program strategy

November 10, 2017

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.

Fabletics take a big stride into new product territory

November 10, 2017

Active and athletic clothing retailer Fabletics isn't just selling comfy yoga pants and other active and leisure wear. It's now offering footwear as well.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

If you can't measure in-store merchandising you can't make it better

Erik McMillan, founder and CEO of Shelfbucks, explains why modern-day analytics will position in-store merchandising among the greatest opportunities for…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

Kroger debuts new website to embrace local, emerging brands

November 9, 2017

Kroger, in an effort to deepen and expand brand partnerships, has launched a new website called Kroger.Com/WeAreLocal.

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

JustFab, Sephora, Walmart tops in customer experience personalization

November 8, 2017

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation…

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Outdoors retailer shuttering doors on Black Friday

October 31, 2017

For the third year in a row, outdoors retailer REI won't be open on Black Friday.

Top 5 skills every frontline associate must have

Kevin Nix, CEO and co-founder, Stellar Loyalty, explains why tech-savvy frontline employees must have five specific skills and why retailers must invest in…

Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…