Merchandising News & Media
Leveraging robotics in the retail customer experience quest
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the…
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Amazon's annual Prime Day boasts big international expansion
July 7, 2017
The third annual Prime Day at Amazon.com, happening July 10, will now be available to China, India and Mexico consumers as Amazon's total global audience is 1…
read nowConsumers willing to pay for a good customer experience, claims new study
July 7, 2017
Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.
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Planning an in-store technology? 4 steps to prototype it like a pro
Shopping is interactive, with 53 percent of consumers saying they'd pay more for valuable experiences. Half of in-store shoppers today say they're more likely…
read nowTarget goes to the mat with mattress startup
July 6, 2017
Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.
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Making retail work for every generation
With millennials making up approximately 30 percent of the population, retailers strive to tailor efforts to reel in this group, yet often overlook the…
read nowOnline clothing startup unveils brick-and-mortar strategy
June 30, 2017
Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.
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Verizon: Retail customer experience is all about the human conversation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…
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Franchisees share tips, lessons learned in surviving year 1
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…
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Talking With: The White Company and its retail customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…
read nowMany consumers not feeling much of anything when shopping, claims report
June 27, 2017
More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…
read nowUnited Airlines debuts Uno's pizza as airlines race to boost customer food options
June 27, 2017
Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.
read nowIkea building AR app with Apple's help
June 23, 2017
When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.
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Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
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Millennials weigh in on how they shop
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…
read nowDermstore, Calendars.com boost sales with customer segmentation platform
June 19, 2017
Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…
read nowOnline shoppers heading abroad to get best product price
June 19, 2017
A new UPS study reports U.S. online shoppers have no qualms about doing business with international retail sites if they can get a better price.
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4 insights you can unlock by mapping the customer journey
By uncovering the path your customers follow when they engage with your brand, you'll gain four valuable insights that can help you build a stronger, more…
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Customer experience is defined at new levels during ICX Summit 2017
by Lyle Bunn — Strategy Architect, BUNN Co.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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