Live Webinar: Why AI is crucial to the customer care strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing…

Price not the only focus for consumers these days

October 25, 2017

While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind…

Understanding the why and how of the analytics plan

Tom Schoen, president and CEO, BTM Global, explains how there is often a gap between what a retailer wants to know and what's truly important to operations and…

Agilysys adds 'grab n go' cafe features to self-service kiosk

October 20, 2017

Agilysys Inc., a provider of hospitality software solutions, announced enhancements to rGuest Buy, the company's self-service kiosk solution that extends…

Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring…

Why personalization is key for retail customer experiences

Jim Dicso, CEO of SundaySky, explores how retailers can personalize engagement in an entertaining, valuable and non-creepy way and create superior customer…

Kagan: Will Walmart win with Jet.com private label?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is…

Neiman Marcus reaps customer experience, associate rewards via communication platform

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…

Artificial intelligence gaining favor with retailers

October 17, 2017

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience.

Smart store tech is a revenue booster, reveals report

October 17, 2017

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years.

Creating touchpoints to connect with consumers

Alexander Shporer, project manager at starrdesign, explains why retailers need to create a distinct shopping experience where guests can see, touch and connect…

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…

Footwear retailer DSW is striving to inspire self-expression

October 13, 2017

DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and…

Costco expands delivery options

October 13, 2017

Costco is now offering same-day and two-day delivery via a new internal program and a partnership with Instacart.

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…

Great expectations: Recalibrating retail as we know it

Evan Magliocca, brand marketing manager at Baesman Insights & Marketing, explains why the in-store experience must be new, exciting and something nothing ever…

Starbucks shutters online store front

October 11, 2017

Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence.

Long Island credit union branches to be video-teller only

October 11, 2017

There will be no live tellers, just video teller machines, at three soon-to-open Teachers Federal Credit Union branches on Long Island, New York.

'New wave' retail is starting to crest

by Christopher Hall — w, t

For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…

Mobile platform aims to empower store associates to boost customer experience

October 10, 2017

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.