Digital divide in the digital supply chain environment

April 11, 2016

Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

American consumers are big video, content streaming fans

April 6, 2016

Retailers aiming to engage consumers may want to consider the use of video and streaming content as 70 percent of consumers binge watch TV.

5 dirty little secrets within Amazon's world domination strategy

by Chris Petersen — Owner, IMS

Planes, trains and ships are just the tip of the icebergs in disruption.

Boost impulse cooler sales with Merchandising Strip for Glass

Boost impulse sales and cross-merchandising opportunities on glass surfaces with the new Merchandising Strip for Glass from FFR Merchandising.

Kmart is all about the fun in retail customer engagement

Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.

Amazon expands Dash order options, list includes condoms and Slim Jims

April 4, 2016

Amazon shoppers now have a few more buttons to push to re-order favorite products, whether they're getting low on Slim Jim snacks, fearful of running out of…

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…

Study: Retailers must mobilize the brand advocate

March 11, 2016

A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Sprint embarking on nationwide sprint to open new stores

March 10, 2016

The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Walmart customer satisfaction ranking takes a deeper dip

February 29, 2016

Walmart’s battling a bunch of challenges and can now add not satisfying customers to the list.

Kohl's to pilot new store format, shuttering 18 underperforming locations

February 26, 2016

Retailer enjoyed a healthy seasonal sales boost but wasn't immune to weather that hurt other retailers in late 2015.

U.S. retailer sued by British retailer for product design infringement

February 12, 2016

Burberry claims J.C. Penney is using its check design illegally.

Total Wine & More stakes new location in California

February 11, 2016

The nation’s biggest wine retailer is staking a claim in the Bay area, opening a huge retail outlet in Fremont, California.