Retailers must embrace the mobile consumer to boost sales, increase loyalty

February 10, 2016

Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.

In order to survive and thrive don't breathe your own exhaust

by Chris Petersen — Owner, IMS

Biggest threat to today's retailers lies within the walls of the ivory tower.

Walmart aims to brand its future gas stations

February 5, 2016

Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.

6 things every woman wishes retailers knew about her shopping basket

by Bryan Pearson — President, LoyaltyOne

These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.

Unilever CEO: Another rough year ahead but it won't stop innovation

January 20, 2016

Unilever expects to have to work just as hard as last year to hit expected financial this year and plans to keep innovating on the product side.

Lululemon eschews traditional holiday discounts and gets big reward

January 15, 2016

Lululemon didn’t mark down much during this past holiday sales season and the strategy paid off.

Jolly holiday season not so jolly for Best Buy

January 15, 2016

Electronics retailer faces biggest stock dip in a year due to weak holiday sales and what analysts view as a slump in mobile phones, electronics segment.

Understanding a consumer's personality is key to engagement, purchase activity

January 11, 2016

Providing the best retail customer experience is tied to many things and one is knowing exactly who the customer is, what they’re looking for and where they’re…

Kid Power demonstrates the power of technology for good

by Chris Petersen — Owner, IMS

Finally a gift that just keeps on giving to children around the world.

Click and collect: A hat trick retailers can't pull off?

by Chris Petersen — Owner, IMS

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

U.K. to Nestle: Stop marketing Nesquik as healthful breakfast option

December 24, 2015

Advertising regulator tells Nestle to stop marketing Nesquick as a healthful breakfast option in the U.K.

Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Warm holiday temps present a cold front for retail sales

December 18, 2015

The warmer than usual temperatures during the holiday season isn't likely making retailers very jolly.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.