Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Warm holiday temps present a cold front for retail sales

December 18, 2015

The warmer than usual temperatures during the holiday season isn't likely making retailers very jolly.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.

Don't miss: Webinar focuses on how millennials are disrupting shopping

December 7, 2015

Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.

Black Friday weekend a lucrative sales time for Amazon

December 4, 2015

One of Amazon’s newest electronic innovations proved to be its best seller among products costing above $100 during the Black Friday shopping event.

Amazon most intimate brand, reveals new research

November 25, 2015

When it comes to brand intimacy Amazon is leading the pack.

Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract…

Live webinar targets location-based marketing for retail segment

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…

Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

November 23, 2015

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.

Walmart revamps Cyber Monday into Cyber Sunday

November 23, 2015

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Walmart inventory cuts – 5 ways to make room for the best shoppers

by Bryan Pearson — President, LoyaltyOne

Walmart’s recent attempt to reduce shelf stock has vendors concerned, but the greater consideration should be applied to shoppers. Walmart may be doing so, as…

Start-up targets Amazon with pricing service benefitting retailers, consumers

November 19, 2015

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Retail infusion taking flight at SFO airport concourse

November 17, 2015

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and…

Consumer spend slowdown ahead? October sales indicate it may be coming

November 17, 2015

Yet reports indicate consumers are confident and have more disposable income so November could be a much different scenario compared to October.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

by Bryan Pearson — President, LoyaltyOne

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship…