Merchandising News & Media
Real-time data top weapon in battling retail supply chain hurdles
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…
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Disconnects are key barriers to boosting customer experience
November 14, 2023
Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.
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Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
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Phantom inventory haunting retailers
November 3, 2023
As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.
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Netflix launching retail destinations
October 25, 2023
Netflix plans to open retail designations next year in the U.S. offering entertainment fans experiences as well as food and merchandise.
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Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
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Crayola teams with Kohl’s on merch collection
October 3, 2023
Crayola, the crayon giant, is teaming with Kohl's on a merchandise collection called Crayola x Kohl's that will be available only on Kohl's site and in stores…
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Amazon updates Just Walk Out tech to allow clothing, gear purchases
September 27, 2023
Amazon's Just Walk Out cashierless technology now allows for purchase of clothing and fan gear at stores providing the check-out free shopping experience.
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Banana Republic launches home furnishings brand
September 7, 2023
Banana Republic has launched a home furnishing brand called BR Home.
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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The golden age of luxury brands: Expanding from fashion to home goods and hospitality
by Alyx Kaczuwka — Marketing Director, XY Retail
Looking at real-world examples, here are just a few of the brands that have expanded into homegoods and what they’ve produced.
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Trek Bicycle’s device management strategy drives enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
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ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
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Singapore online retailer partners with Forever 21 parent company
August 28, 2023
Shein, a Singapore-based online fashion and beauty marketplace, is partnering with Sparc Group Holdings II LLC to expand distribution via Sparc's Forever 2…
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Starboard Cruise Services tapping former crew workers for exceptional shopper experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…
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Longtime retailer may close due to downtown issues
August 24, 2023
Gump's San Francisco, a luxury retailer at 250 Post Street in San Francisco, has written the governor and city board of supervisors to state it may have to…
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Macy’s opening small-store format locations
August 23, 2023
Macy's plans to launch small-store format locations in Las Vegas, Boston, San Diego and Indiana.
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Outdoor rental service launches resale marketplace
August 17, 2023
Christy Sports, an outdoor rental and retail service provider, has launched an online resale marketplace called Yard Sale.
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2 Amazon Fresh Chicago stores get makeover
August 10, 2023
Amazon has refreshed two Amazon Fresh stores in Chicago with an expanded selection, updated checkout options and lower prices, according to an Amazon blog.
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Enabling personalized shopping experiences with interactive labels
by Gary Moskovciak — Senior Vice President – the Americas, SML Group
An engaging and responsive shopping experience remains a critical success factor for retailers.
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