Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Family Dollar partners with First Insight on merchandise strategy refinement

August 5, 2024

Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

Footwear retailer WSS taps Aptos for mobile POS

July 22, 2024

WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.

Kohl’s now home to Babies R Us in NJ stores

July 16, 2024

Babies R Us is moving into 200 Kohl's locations and the retailers expect the shops will be up and running in time for the busy holiday sales timeframe.

Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

L.L. Bean expanding US retail footprint in 2024

June 28, 2024

Retailer L.L. Bean is increasing its U.S. retail footprint this year with four store openings as part of an omnichannel growth strategy.

Report: Amazon mulling discount store strategy

June 27, 2024

Amazon is reportedly looking to launch an online discount store site in a quest to battle back against Chinese marketplaces such as Temu and Shein.

Eddie Bauer eyewear collection boasts ChatGPT

June 19, 2024

Outdoor brand Eddie Bauer has debuted the Eddie Bauer Smart Eyewear collection which boasts voice access to ChatGPT, microphone and quadrasonic speakers and is…

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

Walmart switches from paper shelf labels to digital screens

June 12, 2024

Walmart will now have digital pricing in its aisles as the mega retailer is switching out paper shelf labels for digital price screens.

Easy product discovery influences brand perception

June 11, 2024

Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.

Costco book sales will be holiday sale season only

June 7, 2024

Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.

Automated Retail Changing the Shopping Experience

Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…

Presented by RetailCustomerExperience.com

Target drops prices on thousands of products

May 21, 2024

Target is lowering regular prices on about 5,000 frequently shopped items over the course of this summer.

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Wayfair opening 1st physical store in May

April 29, 2024

Wayfair aims to open its first-ever brick-and-mortar location in May.

Fabletics taps Khloe Kardashian in new collection

April 24, 2024

Fabletics is once again teaming up with television star Khloe Kardashian on a clothing collection. The third effort is called Khloe V3.