Preparing for the ‘Zero Consumer’ this holiday season: What retailers need to know about the ‘Retail Reset’

by Cynthia Sener — President, Go to Market, Chatmeter

With the holiday season upon us, businesses must brace themselves for a new type of customer—the "Zero Consumer." This is a consumer who demands a…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Hardware chain taps Upside for digital customer engagement

December 7, 2023

The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Convenience and fuel retail trends to watch

As the year closes out, and 2024 budgets are finalized, the c-store industry will likely see more plans announced for the installation of self-service…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

Simplifying the retail shopping experience: A pathway to enhanced customer loyalty

How do you cater to the diverse customer preferences and needs without diluting your brand consistency? Take a look at how major companies are simplifying the…

Reducing friction in customer experience: 6 strategies to boost online retail conversions

Embracing innovation in the customer experience has become a critical determinant of success in today's competitive retail market. Here we share six key…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Navigating inflation, personalization in retail come 2024

by Rob Weisberg — EVP & PRESIDENT, INCENTIVES & LOYALTY, INMAR INTELLIGENCE

Brands and retailers must adapt their strategies to retain shopper loyalty amidst inflationary pressures.

Retail’s 3 Ps for making the holiday season the most wonderful time of the year

by Neeraj Methi — Vice President of Solutions, BeyondID

In making a commitment to simplify payment, embrace personalization, and go passwordless, retailers can create a more frictionless and secure holiday shopping…

Avon steps into franchising in UK

November 20, 2023

Beauty product retailer Avon is launching stores in the U.K.

Home Depot captures highest market share among retailers

November 20, 2023

Home Depot captured the highest market share across retailers, 31.9%, in September and won in every region except in the South where Lowe's captured a bit more…

5 tips for overcoming retail bottlenecks during holidays

by John O'Kelly — founder and CEO, Newcastle Systems

The holiday season is an opportunity for retailers to make a lasting impression on customers, which can translate into long-term loyalty and increased business…

How retailers are reinventing physical storefronts

by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys

The retail shopping experience has dramatically changed over the past two decades, and it’s destined to continue changing, with a merging of the in-store and…

NCR Voyix reports Q3 2023 sales gain

November 16, 2023

NCR Voyix reported a sales increase and an income decline for Q3 2023 in its first quarter as a standalone company, according to an earnings report. NCR Corp.

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Disconnects are key barriers to boosting customer experience

November 14, 2023

Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.