Costco chief stepping down come new year

November 10, 2023

Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.

Poor inventory visibility puts customer trust in jeopardy

November 10, 2023

Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.

Fisheries Supply taps Constructor to improve the digital customer experience

November 8, 2023

Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.

Growing customer loyalty in an omnichannel world

by Sarah West — Vice President, Head of Carat Strategy, Fiserv

By integrating commerce experiences within their own digital ecosystem, retailers can simplify how customers earn, shop, and save while engaging customers in…

Phantom inventory haunting retailers

November 3, 2023

As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.

Retail shrink, demand forecasting top retailer challenges

November 2, 2023

Eight in 10 retailers agree minimizing fraud and retail shrink is a significant challenge as is the ability to forecast demand.

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Top consumer trends for marketers this holiday season

Kassi Socha, director analyst in the Gartner Marketing practice, shares insight on how marketers can adjust to the changing landscape in retail for not only…

PredictSpring AI POS feature aims to enhance store associate experience

October 27, 2023

PredictSpring, an omnichannel commerce and POS provider, has launched an AI-powered voice assistant for its Modern POS featuring natural language using…

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

Retail sales grew in September despite economic headwinds

October 26, 2023

Retail sales continued to grow in September despite consumers dealing with economic pressure, according to the National Retail Federation.

Rising costs impacting holiday spend

October 25, 2023

As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Dollar General former CEO returns

October 18, 2023

Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…

Nordstrom taps Lisa Price as HR leader

October 17, 2023

Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.

Retailers worried about inflation impact on holiday sales

October 17, 2023

While more than half of retailers, 51.89%, aren't worried about the influx of store closures impacting holiday sales, a hefty majority, 74.53% are worried…

Retailers not hiring big for holiday season

October 16, 2023

This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.

Foot Locker deploys Nedap iD Cloud to 650 European stores

October 13, 2023

Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…