Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Sears Canada reinvention brings leadership, IT overhaul

May 2, 2016

Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

Retailers slagging in omnichannel efforts, reveals report

April 22, 2016

The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Shipping wars: Fighting the pricing surge with omnichannel retail tactics

An increase in shipping prices from popular shipping providers is a big reason why retailers are looking for a solid strategy to overcome the current shipping…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

IKEA advances expansion strategy in Canada

April 8, 2016

IKEA's latest distribution center has opened in Mississauga, Ontario.

Kroger expands online ordering, pickup service into major markets

April 7, 2016

Consumer embracement of the ClickList service is prompting Kroger to expand the service.

Free download: 'How to Drive Traffic and Sales with Proven Mobile Engagement Strategies'

April 6, 2016

Gone are the days of a one-size-fits-all approach as marketers must become familiar with what strategies and tactics will work and also the surprises that may…

Returning ecommerce consumers more cart active than new visitors

April 5, 2016

Research reveals dichotomy between new and returning retail customers.

Brick and mortar remains prime experience aspect in building loyalty

April 1, 2016

The initial in-store retail experience is critical in developing customer loyalty.

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.