Omnichannel News & Media
Amazon boosts hourly pay for U.S. fulfillment, transportation workers
September 25, 2024
Amazon is increasing the average total compensation package for fulfillment and transportation workers in the U.S. to more than $29 per hour.
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David’s Bridal hires Elina Vilk to lead pearl marketplace
September 24, 2024
Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.
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Bass Pro Shops tap Kevin Kreczko as customer experience VP
September 19, 2024
Kevin Kreczko has been named VP of customer experience for Bass Pro Shops.
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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Costco, Ikea execs cited as retail leaders shaping the future
September 17, 2024
The National Retail Federation Foundation is honoring five retail leaders as those shaping the future of retail in 2025.
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ICX honors 5 Elevate Award winners at 2024 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Benefits of AI in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.
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Kroger, Albertsons merger lands in federal court
August 29, 2024
The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…
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Circle K parent acquires GetGo Café +Markets
August 23, 2024
Alimentation Couche-Tard, the parent company of Circle K, has acquired 270 GetGo Café +Market stores from supermarket retailer Giant Eagle.
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New Zealand retailer teams with Impact Analytics to boost forecasting, inventory management
August 22, 2024
The Briscoe Group, a retail conglomerate in New Zealand, is partnering with Impact Analytics, which offers AI-powered planning, merchandising and pricing…
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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Circle K parent makes play for 7-Eleven parent company
August 20, 2024
Alimentation Couche-Tard, a convenience store chain based in Canada that operates Circle K stores, is making overtures to acquire Seven & i Holdings, the…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Best Buy, Amazon dominating consumer electronics market
August 14, 2024
When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon.
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Overstock leads NRF Hot 25 Retailers List
August 12, 2024
Overstock is the fastest-growing retailer in the U.S. and leads the National Retail Federation's 2024 Hot 25 Retailers List.
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by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
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ICX Summit: CX leaders offer up retail customer experience predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.
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