More retailers tapping tech to improve store associate productivity

January 15, 2025

The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…

Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

Ulta Beauty welcomes new CEO, raises fiscal outlook

January 13, 2025

Ulta Beauty has a new CEO, Kecia Steelman, who has taken the reins from Dave Kimbell who retired.

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here are the top four most read articles in 2024.

Greg Finchum named Food Lion president

December 20, 2024

Greg Finchum, who now serves as EVP, retail operations for Food Lion, will take on the role of president in May 2025.

Seamless shopping: How retail brands can master omnichannel, enhance customer journeys

by Piper Donnelly — Account Director, Awin

Consumers expect a seamless integration of online shopping and brick-and-mortar experiences. This evolution has made omnichannel strategies not just…

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Physical store growth, innovative tech top most-read news in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…

Flexibility top benefit for hourly retail workers

December 16, 2024

Flexibility is top of mind when it comes to hourly retail workers and whom they chose to work for.

Etsy names new leaders, adds leadership role

December 13, 2024

Etsy, Inc. has made several leadership changes, including naming Kruti Patel Goyal to the newly-created role of president and chief growth officer.

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

AI, loyalty, in-store experience most-read blog topics in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.

Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

Kohl’s chief leaving, Michael’s CEO taking role

November 27, 2024

Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.