JCPenney CIO shares CX insight on $1B transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…

Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

Retailers mostly in the dark when it comes to visitors

August 6, 2024

Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.

Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

Target leaders take on new roles

July 24, 2024

Several Target leaders have been named to new roles as part of its growth strategy.

Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

ICX Summit: Experts to share tips on building customer loyalty with rewards that matter

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brand leaders will share insight at the upcoming ICX Summit on crafting a rewarding loyalty program that proves a win for the brand and the loyal customer.

Kohl’s now home to Babies R Us in NJ stores

July 16, 2024

Babies R Us is moving into 200 Kohl's locations and the retailers expect the shops will be up and running in time for the busy holiday sales timeframe.

How to collect, analyze and act on customer feedback

by Smitha Baliga — CEO/CFO, TeleDirect Communications

Customer feedback is an immensely helpful tool but are you utilizing it to its full potential?

Costco increasing membership fees come September

July 11, 2024

Costco will increase its membership fees as of September 1, impacting 52 million members.

How smart retailers are creating frictionless shopping experiences

by Sajid Mohamedy — EVP, Growth & Delivery, Nisum

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…

Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

Target kicks off Target Week sales event

July 9, 2024

Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.

The role of robotics POS in enhancing customer engagement, connecting digital with the physical

by Ionut Vlad — Founder and CEO, Tokinomo

By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…

Wayfair, Best Buy talk retail in Alorica webinar event

July 8, 2024

An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…

Bob’s Stores shuttering all locations

July 3, 2024

Bob's Stores is closing down all locations and has shut down its website, according to a press release.

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…