JCPenney debuts bulk order purchasing website

February 13, 2025

JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.

Honeylove modernizes production chain with Inspectorio management platform

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.

PetSmart deploys GreyOrange gStore platform to boost operational efficiency

February 4, 2025

PetSmart is deploying gStore, a software-as-a-solution platform from GreyOrange Inc. to gain better efficiency across the retailer's nearly 1,700 stores.

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Linnworks CMO talks social media, Amazon's impact, AI in retail

Linnworks CMO Georgia Leybourne shares insight on a range of retail topics, from TikTok and Amazon to the impact of AI, in an interview with Judy Mottl, editor…

Target sees growth in holiday sales, makes leadership changes

January 29, 2025

Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Joann files for bankruptcy for a 2nd time

January 29, 2025

Crafts retailer Joann has filed for bankruptcy for the second time within a year and is trying to sell itself off but is not closing any stores at this point.

WE Fashion taps Oracle to gain agility, security of omnichannel operations

January 28, 2025

WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

More retailers tapping tech to improve store associate productivity

January 15, 2025

The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…

Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

Ulta Beauty welcomes new CEO, raises fiscal outlook

January 13, 2025

Ulta Beauty has a new CEO, Kecia Steelman, who has taken the reins from Dave Kimbell who retired.

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Here are the top four most read articles in 2024.