Greg Finchum named Food Lion president

December 20, 2024

Greg Finchum, who now serves as EVP, retail operations for Food Lion, will take on the role of president in May 2025.

Seamless shopping: How retail brands can master omnichannel, enhance customer journeys

by Piper Donnelly — Account Director, Awin

Consumers expect a seamless integration of online shopping and brick-and-mortar experiences. This evolution has made omnichannel strategies not just…

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Physical store growth, innovative tech top most-read news in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…

Flexibility top benefit for hourly retail workers

December 16, 2024

Flexibility is top of mind when it comes to hourly retail workers and whom they chose to work for.

Etsy names new leaders, adds leadership role

December 13, 2024

Etsy, Inc. has made several leadership changes, including naming Kruti Patel Goyal to the newly-created role of president and chief growth officer.

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

AI, loyalty, in-store experience most-read blog topics in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.

Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

Kohl’s chief leaving, Michael’s CEO taking role

November 27, 2024

Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.

Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

Navigating the evolving retail landscape: Meeting consumer expectations

by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch

To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…

Maximize return on ad spend with smart channel diversification

by Elery Pfeffer — CEO & Founder, Nift Networks

As the marketing landscape evolves, those willing to explore new channels will reap substantial rewards.

Fleet Feet teams with Progress Retail to drive employee engagement

November 20, 2024

Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…

Alaska Airlines taps Natalie Bowman as digital experience VP

November 19, 2024

The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…

Gen Z retail workers not keen on reporting workplace violence without anonymity

November 19, 2024

Nearly half of Gen Z retail workers (49%) will only report workplace violence if they could make the report in an anonymous manner and more than a third (38%…

Target supply chain, store staff ready for the busy holiday season

November 15, 2024

With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…

Expert tips for preparing for a successful retail season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.