ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

San Jose Sharks CX leader talks strategy, shares insights

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…

Benefits of AI in retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

Kroger, Albertsons merger lands in federal court

August 29, 2024

The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…

Circle K parent acquires GetGo Café +Markets

August 23, 2024

Alimentation Couche-Tard, the parent company of Circle K, has acquired 270 GetGo Café +Market stores from supermarket retailer Giant Eagle.

New Zealand retailer teams with Impact Analytics to boost forecasting, inventory management

August 22, 2024

The Briscoe Group, a retail conglomerate in New Zealand, is partnering with Impact Analytics, which offers AI-powered planning, merchandising and pricing…

ICX Summit: How sustainability impacts customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…

Forever New taps OneView Commerce for digital-to-store engagement

August 20, 2024

Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…

Circle K parent makes play for 7-Eleven parent company

August 20, 2024

Alimentation Couche-Tard, a convenience store chain based in Canada that operates Circle K stores, is making overtures to acquire Seven & i Holdings, the…

ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

Best Buy, Amazon dominating consumer electronics market

August 14, 2024

When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon.

Overstock leads NRF Hot 25 Retailers List

August 12, 2024

Overstock is the fastest-growing retailer in the U.S. and leads the National Retail Federation's 2024 Hot 25 Retailers List.

JCPenney CIO shares CX insight on $1B transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…

Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

Retailers mostly in the dark when it comes to visitors

August 6, 2024

Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.

Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

Target leaders take on new roles

July 24, 2024

Several Target leaders have been named to new roles as part of its growth strategy.