Omnichannel News & Media
Talking With: Nikki Baird, VP of strategy, Aptos
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.
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Retail sales grew in September despite economic headwinds
October 26, 2023
Retail sales continued to grow in September despite consumers dealing with economic pressure, according to the National Retail Federation.
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Rising costs impacting holiday spend
October 25, 2023
As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…
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How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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Dollar General former CEO returns
October 18, 2023
Todd Vasos, who served as Dollar General CEO for seven years before retiring last year, is now back at the helm.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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Nordstrom taps Lisa Price as HR leader
October 17, 2023
Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.
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Retailers worried about inflation impact on holiday sales
October 17, 2023
While more than half of retailers, 51.89%, aren't worried about the influx of store closures impacting holiday sales, a hefty majority, 74.53% are worried…
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Retailers not hiring big for holiday season
October 16, 2023
This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.
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Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
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Economy more resilient than expected, says NRF
October 13, 2023
The U. S. economy is growing despite labor disputes, high interest rates and the challenges of inflation, according to the National Retail Federation.
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Redefining retail: How workforce management can improve the store experience
by Gary Stonell — SVP of sales and operations, Opterus
When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.
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How to drive a successful customer experience strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…
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Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel
LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…
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Global online retail market will hit $9.93T by 2030
October 4, 2023
The global online retail market, valued at $4.56 trillion in 2022, is projected to hit $9.93 trillion by 2030, according to a Kings Research report.
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…
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Consumers have little trust in credit card companies lobbying for fees
September 29, 2023
Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers
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Target shutting stores due to theft, safety issues
September 27, 2023
Target is closing nine stores by Oct. 21 in several states due to theft activity and concerns about worker and customer safety.
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