Retailers focus on convenience, self-service to fight online

April 28, 2008

Brand Republic: Retailers are planning to introduce fresh store concepts to counter competition from the Internet by making shopping more convenient. According…

'The year of digital media' for NCR

by Tracy Kitten — Editor, AMC

NCR touted 2008 as the year of change for self-service.

Retailers experiment with new loyalty programs

April 27, 2008

Wall Street Journal: Rising food and oil prices combined with a downward spiraling economy have spurred consumers to spend less time shopping and more time…

Report: Importance, prevalence of retail technology on the rise

April 24, 2008

Retail Bulletin: Contrary to suggestions that the online channel may soon prevail over bricks and mortar stores, new research commissioned by Visa Europe…

High gas prices driving more online shopping

April 24, 2008

eMarketer: One-third of online U.S. adults say they are more likely to shop online because of high gasoline prices, according to a recent iCongo-sponsored…

Taurus, F. Curtis Barry partner on multi-channel software

April 23, 2008

REDWOOD CITY, Calif. — Taurus Software and F. Curtis Barry & Company have announced a joint venture to develop a new software product for retailers.

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Linking CRM, content management is key to pleasing customers

April 22, 2008

Destination CRM: For most retailers, interacting with customers is tricky business. Although the integration of the Internet and Web 2.0 into consumers…

Most people uneasy with customized Web content

April 13, 2008

Reuters: Nearly 60 percent of 2,513 people in the United States questioned in a Harris Interactive poll said they were uneasy when Web sites use information…

Snap.Send.Get connects mobile phones, product info

April 13, 2008

PALO ALTO, Calif. — SnapTell, provider of image recognition-based mobile marketing solutions, was recently selected by Gartner, world's leading information…

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

Online sales to drive in-store technology growth

April 10, 2008

Inside Retailing (Australia): With Internet sales expected to account for almost 20 percent of turnover by 2012-15, and Web sites becoming increasingly…

More retail technology on the way, and soon

April 10, 2008

Arizona Daily Star: More new technologies are likely on the way for retail stores, speakers said Thursday at this year's Global Retailing Conference, held by…

Consumer needs to be the central focus of multi-channel retail

April 9, 2008

Retail Week: Multichannel retailing should be about allowing customers to access your services in whatever form they find easiest, while continuing to act as…

Report: Multi-channel must be seamless, customer-centric

April 7, 2008

SARATOGA SPRINGS, New York — CORESense, a software-as-a-service multi-channel retail management system company serving small to medium-sized specialty…

North American consumers demand more self-service

April 7, 2008

ORLANDO, Fla. — A growing legion of North American consumers use self-service in their everyday lives, and the latest research from NCR Corp. shows an…

Shopatron rolls out in-store pickup solution

April 7, 2008

SAN LUIS OBISPO, Calif. — Shopatron, a provider of e-commerce solutions for consumer goods manufacturers, directs orders from manufacturers' Web sites to…

Inaugural Customer Experience Summit announced

April 6, 2008

WASHINGTON, D.C. — The inaugural Customer Experience Summit, co-hosted by RetailConnections and by Cathy Hotka & Associates, will take place August 17-19…

Amazon launches text-message shopping

April 2, 2008

Business Week: On Tuesday, Amazon.com introduced Amazon TextBuyIt, a service that lets users purchase items via mobile text messages. The same day, Citibank…

E-commerce growth threatened by tech barriers

April 2, 2008

MIAMI — Retail's e-commerce channel has become a shining star in an otherwise dismal retail season. While the National Retail Federation projects overall…