Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

Brookstone CEO: Product development, brand, channels are key focus ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

The Paper Store taps Aptos platform to boost omnichannel strategy

May 10, 2017

The Paper Store is tapping the Aptos Digital Commerce Suite to support growth plans and spur its omnichannel effort forward.

Amazon debuts fresh grocery delivery in Berlin

May 9, 2017

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.

Coach buying Kate Spade for $2.4B

May 9, 2017

Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."

Are you sitting on a data goldmine? What all retail brands need to know

Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on…

Kagan: New rules for success in retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Retail will always be with us, but it will be different going forward. Now is the time to be experimenting and expanding your brand in the mind of your…

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Location data is leading a retail revival: Here's how

Location data answers much more than just "Are buyers visiting my store?" It answers questions like "Which locations and audience segments do competitor's…

Cross-channel challenges costing retailers, suppliers big bucks

April 28, 2017

Challenges in managing cross-channel commerce on a global landscape is costing retailers and suppliers big losses — to the tune of at least $1 million in…

7 hacks for smarter, cheaper customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.

5 key components to monetize your data

The explosion of information is clearly accelerating. Data is flooding companies and the problem is only getting worse. As the next big explosion heats up with…

Report offers insight on how mid-market retailers can succeed despite Amazon

April 27, 2017

Battling Amazon is a huge challenge for mid-market brands and retailers but a new Radial report outlines best practices mid-market retailers can take to not…

Shoppers favor digital over associates in product data search

April 27, 2017

A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…

Wine retailer taps 3Cinteractive platform to create better mobile experience

April 26, 2017

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…

Retailers failing at personalization, claims study

April 26, 2017

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…

YETI debuts first flagship boasting unique experience

April 25, 2017

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…

Customer engagement provider taps Amazon Alexa in feedback effort

April 21, 2017

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.