Retailers slagging in omnichannel efforts, reveals report

April 22, 2016

The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Shipping wars: Fighting the pricing surge with omnichannel retail tactics

An increase in shipping prices from popular shipping providers is a big reason why retailers are looking for a solid strategy to overcome the current shipping…

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.

IKEA advances expansion strategy in Canada

April 8, 2016

IKEA's latest distribution center has opened in Mississauga, Ontario.

Kroger expands online ordering, pickup service into major markets

April 7, 2016

Consumer embracement of the ClickList service is prompting Kroger to expand the service.

Free download: 'How to Drive Traffic and Sales with Proven Mobile Engagement Strategies'

April 6, 2016

Gone are the days of a one-size-fits-all approach as marketers must become familiar with what strategies and tactics will work and also the surprises that may…

Returning ecommerce consumers more cart active than new visitors

April 5, 2016

Research reveals dichotomy between new and returning retail customers.

Brick and mortar remains prime experience aspect in building loyalty

April 1, 2016

The initial in-store retail experience is critical in developing customer loyalty.

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

Study: Retailers need to retool in-store strategy, embrace the smartphone consumer

March 28, 2016

If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper…

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.