Neiman Marcus unveils new Snap. Find. Shop. app

April 20, 2015

New app will allow customers to interface with all of the retailer's inventory using images the user takes of in-store items.

New online Boutique gives Breitling more agility with tailored platform

April 16, 2015

The new online Boutique will provide a secure online shopping resource for those looking to purchase a Breitling, so customers can be assured they are…

RichRelevance extends partner ecosystem to support omnichannel personalization

April 16, 2015

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of…

Direct sales company intros platform to connect international brands with Chinese consumers

April 16, 2015

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

April 15, 2015

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

Barclays expects huge gains in UK spending on mobile devices

April 14, 2015

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

GK Software AG and Wipro partner to implement SAP Store Management apps

April 10, 2015

Wipro Ltd., a global IT, consulting and business process services company, and GK Software AG, a technology developer and provider of standard software for…

Lowes Foods opts for Unata to pilot 1-to-1 e-commerce experience

April 7, 2015

Unata, the Toronto-based provider of one-to-one omni-commerce solutions, today announced that Lowes Foods, a locally-owned and operated grocery chain…

Hitting the bull's-eye will require more than moms in minivans

by Chris Petersen — Owner, IMS

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Retail of the future: Five insights from SXSW Interactive

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

PetSmart and Amazon.com earn top customer experience ratings

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…

GameStop buying customer gift cards issued by other retailers

March 11, 2015

More than 90 retail branded gift cards are accepted, including Barnes & Noble, Gap, JCPenney and Target.

Edgecase debuts visual shopping for mobile

March 11, 2015

Retailers can now let shoppers tap and swipe their way to a more relevant selection of products to drive new levels of engagement, all within the mobile…

Apple Watch aims to alter payment and shopping experience

by Will Hernandez — Editor, NetWorld Media Group

Apple revealed new details about its latest device as the wearable market received a major shot in the arm Monday.

Study says online shoppers want more flexibility

March 9, 2015

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options…

Jirafe announces predictive commerce intelligence platform Insight

March 6, 2015

With the release, online merchants can get answers about their customer, marketing, and merchandising data and take action on what they learn in seconds.

Playing the JCPenney blame game

by Robert Passikoff — Consultant, Brand Keys

No, it's not a new promotion, but the latest excuse for holiday losses.

Everything But Water adopts Mi9 Retail End-to-End Suite

February 27, 2015

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into…