Amazon aims to slice corporate workforce this month

January 29, 2026

Amazon is prepping a corporate firing in a quest to streamline its organizational structure. The workforce reductions will involve thousands of corporate…

What recession pop reveals about the psychology of nostalgia

by Mike Ford — CEO of Skydeo, Skydeo

For marketers and brands, the takeaway is clear: nostalgia doesn’t just tell us what people like — it tells us why they buy.

Global trade shifts show why retailers need agile tech stacks

by Jon Rodgers — VP of Partnerships North America, Patchworks

The lesson from global trade is clear. Agility is the new currency of growth.

Customers, importers bearing brunt of tariff costs

January 26, 2026

American importers and their customers are bearing the brunt of enacted tariffs by President Donald Trump which began in January 2025.

2026 will be the year of agentic AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Kendra Scott taps Chris Blakeslee as CEO

January 23, 2026

Kendra Scott Design has appointed Chris Blakeslee as CEO.

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

The endless aisle gets smarter: 5 predictions that will shape retail in 2026

by Bennett Carroccio — SVP, Rokt Catalog, Rokt, Rokt Catalog

The endless aisle isn’t disappearing but it is getting smarter, more intentional, and more aligned with how people actually shop.

How to make every shopping experience memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences.

Hanna Andersson hires Kacey Sharrett as chief digital officer

January 12, 2026

Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.

Luxury vintage retailer deploys Digital Wave platform for systems upgrade

January 12, 2026

What Goes Around Comes Around, a vintage luxury retailer, is deploying the Digital Wave Technology ONE Platform as part of a digital modernization strategy.

Walgreens taps Rokt in AI-powered retail media expansion

January 8, 2026

Walgreens Advertising Group, the retail media arm of Walgreens, has expanded its retail media ecosystem with Rokt, an e-commerce technology company using…

1800Flowers.com appoints Alexander Zelikovsky as CIO

January 7, 2026

1800Flowers.com has appointed Alexander Zelioksvy a CIO.

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

J.Jill names Viv Rettke as chief growth officer

January 5, 2026

J.Jill, a national lifestyle brand, has appointed Viv Rettke to the newly-created role of chief growth officer.

New year will bring new features, store revamps at Target

January 2, 2026

Target plans to revamp stores and deploy new technology in 2026.

Kohl’s taps Michael Bender as permanent CEO

December 26, 2025

Kohl's has named Michael Bender as its permanent CEO after he served as interim CEO following the departure of Ashley Buchanan.

Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

Retailers tariff response includes raising prices, reducing products

December 18, 2025

When it comes to the impact of this year's new tariffs retailers are taking several measures.

Costco boasts record-breaking sales in Q1

December 17, 2025

The first quarter of 2026 reveals Costco hit record-breaking sales in what industry watchers state was a stronger than expected earning period.