NRF Big Show Report: Amazon Go competitors offer up alternative cashierless approaches

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The NRF Big Show in New York City debuted a host of cashierless checkout technologies hoping to capitalize on the interest generated by Amazon Go.

How the Amazon effect is disrupting e-commerce logistics

Inbal Axelrod, co-founder and CMO at MyRouteOnline, explains why retailers must gear up and prepare for more shift and change in the market, all while adapting…

Stanley Security debuts retail reporting, video surveillance for loss prevention needs

January 25, 2019

Stanley Security is launching Trends, an exception-based reporting and video surveillance for retail organizations aiming to reduce retail shrinkage, boost…

C-store chain to launch AiFi checkout-free technology

January 22, 2019

Zabka, a chain of convenience stores operating more than 5,400 sales points throughout Poland, will introduce stores featuring AiFi's artificial intelligence…

Ingenico debuts AI-based payment chatbot enabled by IBM Watson

January 22, 2019

Ingenico Group launched a messaging chatbot that uses artificial intelligence from IBM Watson to help merchants conduct payment transactions with customers…

Stop & Shop preps driverless cars for Boston delivery

January 21, 2019

Stop & Shop will launch a number of driverless groceries in the Greater Boston area starting this spring.

Long Island outlet operator giving gift cards to furloughed workers

January 21, 2019

The Tanger Center outlet on Long Island, New York is providing gift cards to federal workers not getting paid during the government shutdown.

Webinar offers insight on reducing retail employee shrinkage, savings on operating costs

Stanley Security CEO Matt Kushner will outline Stanley Security's loss prevention solution, which combines video surveillance with exception-based reporting as…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

Walmart testing Flippy for in-store deli operations

January 10, 2019

The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Infovista a top 10 retail tech company in Europe

December 24, 2018

Infovista has been selected by Retail CIO Outlook to be part of this year's annual listing of 10 retail technology companies in Europe that are at the…

Alibaba, Starbucks launch virtual store in China

December 14, 2018

Starbucks opened its first-ever virtual Starbucks store Thursday in China as part of the coffee chain's previously announced partnership with e-commerce…

Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Should retailers give up on UK's High Street?

Andy Wood, chairman, Go Inspire, explains why a mix of innovative and traditional channels is the ideal way of engaging with today's consumers.

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.