Boot Barn chief digital leader on crafting personalized experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…

Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

Australian retailer taps Appriss Retail to cut shrink

March 6, 2024

Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…

Armani Group taps XY Retail for systems integration effort

February 28, 2024

The Armani Group is deploying XY Retail's unified commerce platform to integrate retail operations at Giorgio Armani, Emporio Armani, Armani Exchange and…

NRS Expands Proven NYC Panic Alarm Service Nationwide with Free 3-Month Trial

The POS-integrated Panic Alarm Button is now available in stores nationwide.

Costo hires on Kroger finance leader

February 16, 2024

Costco has named Gary Millerchip as its top finance officer, replacing CFO Richard Galanti. Millership had served in the same role for Kroger.

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

Skechers teams with o9 for greater operations efficiency

February 5, 2024

Skechers, a footwear retailer, is partnering with o9, an AI software platform provider, to digitally transform its retail planning processes within its North…

Carrefour debuts unattended store with vending machines

February 1, 2024

Carrefour Group, a Paris, France-based global retailer, has introduced one of its unattended grocery stores in Zaventem, Belgium, according to a report in The…

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

bp taps Diebold Nixdorf as retail tech provider

January 24, 2024

Global fuel retailer bp has signed an agreement with Diebold Nixdorf Inc. to serve as a preferred global partner for operational services and retail…

Black Rifle Coffee retail stores deploy digital signage

December 26, 2023

Black Rifle Coffee, a coffee brand that has branched into retail coffee locations, has partnered with Creative Realities, which offers digital signage, and…

Swarovski debuts largest-ever flagship

December 14, 2023

Luxury jewelry retailer Swarovski has opened the doors to its largest ever flagship and the store is on New York's Fifth Avenue.

Pandora partners with o9 Solutions to enhance retail planning processes

December 11, 2023

Jewelry brand Pandora is teaming with o9 Solutions, an AI software platform provider, to improve its retail planning and manufacturing processes.

Armani Group expands ON partnership

December 8, 2023

Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…

Philadelphia Eagles launch autonomous ‘On the Fly’ Express Shops at home field

December 8, 2023

The Philadelphia Eagles have opened two "On the Fly" Express Shops featuring AI-powered computer vision technology for a cashierless experience.

It’s That Time Of Year: Is Your Retail POS Technology Ready For Holiday Pop-Up Shops?

If you’re selling products at a holiday pop-up shop or market this year, the right retail POS technology can make all the difference.

Ulta Beauty piloting smart vending machines in 10 U.S. stores

November 3, 2023

Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…