ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

Indianapolis retailer hosts harm-reduction vending machine

April 15, 2024

A harm-reduction vending machine has launched at an eastside Indianapolis store, according to a WISH TV report.

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

Dollar General curtails self-checkout given theft

March 28, 2024

Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.

Wild Art Portal machine dispenses art prints

March 26, 2024

The Reveille Café at Fort Worden State Park in Port Townsend, Washington, has deployed a Wild Art Portal vending machine from Raw Art Collective. This machine…

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Specialty retailer showroom offers test-drive experience

March 22, 2024

Garner Appliance & Mattress has opened a Raleigh, North Carolina location boasting a showroom that lets customers test-drive appliances in a simulated…

Frontgate launches inspirational store experience

March 21, 2024

Frontgate, a furniture brand, has debuted a retail concept featuring a collaborative in-store design studio as well as an indoor-outdoor atrium at its new…

French lingerie brand deploys Etam Group tech for business agility

March 21, 2024

The Etam Group, an international retailer and lingerie brand in France, has deployed Precisely's Automate Studio technology to support accounts payable…

Deli brand taps Pricer automation tech

March 20, 2024

Prezzemolo & Vitale, a high-end delicatessen brand with stores in Italy and the U.K., is deploying Pricer's in-store automation and communication tech to…

Michaels celebrates craft creators with online marketplace

March 20, 2024

Michaels is celebrating handmade artists and creators with an online marketplace selling handmade goods and offering classes as well as how-to workshops.

Boot Barn chief digital leader on crafting personalized experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…

Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

Australian retailer taps Appriss Retail to cut shrink

March 6, 2024

Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…

Armani Group taps XY Retail for systems integration effort

February 28, 2024

The Armani Group is deploying XY Retail's unified commerce platform to integrate retail operations at Giorgio Armani, Emporio Armani, Armani Exchange and…

NRS Expands Proven NYC Panic Alarm Service Nationwide with Free 3-Month Trial

The POS-integrated Panic Alarm Button is now available in stores nationwide.

Costo hires on Kroger finance leader

February 16, 2024

Costco has named Gary Millerchip as its top finance officer, replacing CFO Richard Galanti. Millership had served in the same role for Kroger.

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

Skechers teams with o9 for greater operations efficiency

February 5, 2024

Skechers, a footwear retailer, is partnering with o9, an AI software platform provider, to digitally transform its retail planning processes within its North…