Technology Features

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

read now

The Fitting Room creates 'phygital' experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.

read now

TGI Fridays: It's all about the customer, customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…

read now

Live webinar: Making retail personalization a reality

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing…

read now

Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

read now

Customers embracing kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…

read now

Are you ready for AI? Pioneers share their insights

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…

read now

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

read now

ICX Association honors cutting-edge customer experiences with Elevate Awards

by Christopher Hall — director, ICX Association

The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…

read now

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

read now

AI delivers benefits on all retail fronts, but journey takes courage and commitment

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

AI promises a world of benefits to retail, but learning how to use the technology requires a lot of background work to ensure the data is of high quality and a…

read now

Nike, Dick's Sporting Goods charge forward with customer personalization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.

read now

H&M talks customer engagement and digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital signage isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and create…

read now

How Google's retail toolkit reaches the tech savvy consumer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.

read now

Innovators share ways to eliminate buying friction while boosting omnichannel presence

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…

read now

How Pinterest bridges the gap between commerce and shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…

read now

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

read now

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

read now

How Albertsons tackled digital transformation to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…

read now