Customers love music when shopping

October 18, 2017

A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment.

Neiman Marcus reaps customer experience, associate rewards via communication platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…

Artificial intelligence gaining favor with retailers

October 17, 2017

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience.

Smart store tech is a revenue booster, reveals report

October 17, 2017

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years.

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…

Footwear retailer DSW is striving to inspire self-expression

October 13, 2017

DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and…

Burberry taps Apple for AR fashion app effort

October 13, 2017

Luxury fashion retailer Burberry is boosting its smartphone app with some Apple augmented reality technology.

1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…

Long Island credit union branches to be video-teller only

October 11, 2017

There will be no live tellers, just video teller machines, at three soon-to-open Teachers Federal Credit Union branches on Long Island, New York.

'New wave' retail is starting to crest

by Christopher Hall — w, t

For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…

Mobile platform aims to empower store associates to boost customer experience

October 10, 2017

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.

Hilton testing ‘smart room’ to enhance customer experience

October 5, 2017

One day soon consumers staying at Hilton won't have to adjust thermostats once in the room, find their favorite television program or call to order the beer…

NYC transit going big with digital ads

October 5, 2017

New York City commuters are the target of a massive digital ad campaign in play by the city's MTA agency which plans to install over 30,000 video screens…

Robots, no-cash experience coming to Shake Shack NYC location

October 4, 2017

There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.

Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

Take your workforce off a 'lean' diet with better management practices

John Orr, senior vice president of retail at Ceridian, believes employees are at the core of delivering a good customer experience and achieving profitability…

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 29, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

Study: Consumers not keen on facial ID for payments

September 27, 2017

A Juniper Research survey reveals more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a payment security…

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 27, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…