TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

Cashierless checkout startup raises $35M in funding

August 8, 2019

Standard Cognition, which provides cashierless checkout technology, has raised $35 million in Series B funding, which more than doubles its valuation to $53…

Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

Epson debuts cloud-based software suite for retail, hospitality

August 7, 2019

Epson America Inc., a supplier of value-added POS printer solutions, has debuted the Epson OmniLink Merchant Services 3.0, a suite of cloud-based software…

The rise of technology in experiential retail

Mark Matthews, marketing strategist, NEXT/NOW, surveys the rise of experiential technologies in retail, from atmosphere to wayfinding to analytics.

Augmented experiences: The new reality of retail

Erwin Bosser, director at European digital agency Dept, explains how AR is transforming the retail industry and how each aspect of a customer's digital…

Walmart, Nike innovators lead top 25 global power player list

August 5, 2019

Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.

3 ways to improve the retail app shopping experience

Tim de Paris, CTO at Decibel, shares three tips to improve the mobile app shopping experience.

Henkel debuts an experience center for retailers

August 2, 2019

Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.

Rite Aid launches virtual health care kiosks

August 1, 2019

The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.

Mobile tech top of mind for retailers, claims report

July 29, 2019

Nearly 100% of retailers have some sort of mobile tech deployed and view mobile tech as a way to optimize inventory, POS and personalize the customer…

Report: Just 1 bad experience can turn off a shopper

July 29, 2019

More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…

Why high performance supercomputing is a must-have for a robust retail experience

Jeff Reser, global product and solutions manager at SUSE, explains why retailers must adjust their experiences for consumers if they want to survive the…

Impulsify, Shiji Group team up to expand retail POS deployments

July 26, 2019

Impulsify Inc., a provider of retail software, has finalized a partnership with Shiji Group, a provider of software solutions and services for the hospitality…

FuelRod mobile charging kiosks expand to Orlando airport

July 26, 2019

The Orlando Sanford International Airport is the latest airport to offer the FuelRod mobile charging service with four automated FuelRod Power-Ready-to-Go…

London airport partners with Signagelive, LG for digital signage upgrade

July 25, 2019

London Luton Airport recently upgraded its digital signage for check-in, retail stores, wayfinding and workplace communications. It partnered with LG…

Panasonic debuts 4K displays

July 25, 2019

Panasonic Business recently unveiled six models for its CQ1 series of 4K displays. Ranging in size from 43 to 86-inches, these displays support 4K/60p signals…