Live webinar: Making retail personalization a reality

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing…

Data breach prompts 7-Eleven Japan to suspend app

July 9, 2019

7-Eleven Japan Co. temporarily shut down its mobile payment app last week following a data breach that impacted about 900 customers resulting in about $506,00…

H&M, Klarna team up on elevating the customer experience

July 9, 2019

Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…

Floral retailer taps Imagination Park Technologies for AR experience

July 9, 2019

Field of Flowers, a Florida-based floral retailer, is working with Imagination Park Technologies to deliver an augmented reality experience for its customers.

North Carolina will be home to a Lowe's global tech center

July 8, 2019

Home improvement retailer Lowe's plans to build a global technology center in Charlotte, North Carolina, creating more than 1,600 jobs.

Paris fashion retailer taps Aptos to optimize global planning

July 5, 2019

Luxury retailer Zadig & Voltaire, a Paris fashion house, is deploying Aptos Technology's Planning solution to manage buying sessions, as well as allocation…

Absolutdata gets accolades for AI innovation

July 4, 2019

Absolutdata has been named best overall AI-based analytics vendor by the 2019 AI Breakthrough Awards Program.

Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and…

Retailers, vendors must collaborate to improve customer experience

Paul Perry, a writer for Relay, explains how retailer-vendor collaborations will increasingly shape the customer experience and how to improve those…

Ideum multi-touch table, app let visitors explore New Orleans history

July 1, 2019

The Historic New Orleans Collection has installed an interactive tabletop 3D multi-touch map, provided by Ideum, that lets guests explore various attractions…

10 customer experience trends to know

Caroline L. Alemán, strategic account manager at Spectrio, explains why retailers must track and follow customer experience trends.

Consumers view retail tech as experience booster

June 28, 2019

Shoppers are embracing retail technologies as they are proving to boost the shopping experience and make the shopping experience easier.

Modell's tapping Kronos mobile tech to enhance user experience

June 28, 2019

Modell's Sporting Goods is using Kronos Inc.'s Workforce /Dimensions cloud suite, a mobile solution, to enhance the employee experience as well as increase…

VR transforming brick-and-mortar CX but not how you'd expect

David Rich, CEO at InContext Solutions, writes that the key to successful virtual reality is delivering the experience before customers ever set foot in a…

European payments firm SIA to provide contactless POS in Greece's Market In grocers

June 27, 2019

SIA, a European payments technology firm, has signed a 5-year agreement with Market In, a retailer in Greece, to enable contactless payments at more than 1,00…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

Presented by RetailCustomerExperience.com

FriendShip drives loyalty, in-store visits with Paytronix digital CX platform

June 27, 2019

FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…

Converge Retail updates kinetic retail display platform

June 26, 2019

Converge Retail has introduced its latest kinetic retail display platform designed to disrupt traditional retail by breaking down barriers most commonly…

California retail center will boast innovative parking experience

June 25, 2019

Shoppers at the Long Beach 2nd & PCH development, in California, will find parking a bit easier in the fall thanks to EnSight Technology's intelligent…

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…